14 days old

Docucare Associate II, Service Delivery Operations - 19001988

Affiliated Computer Services
Virtual, TX
!*!Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand whats at the heart of work and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com and explore our commitment to diversity and inclusion!

This position will be located in Sugar Land, TX

 Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers.  Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.  
 The role holder works as part of the service delivery team that is aligned to one or more customers.  He/she will have focus on the following:
 Delivery of service that meets SLA and delights the customer (KPI:  SLA achieved & high customer satisfaction)
 Supporting the achievement of productivity improvements (KPI:  Value for customer & enhanced margin)
 Contributing to service transformation and business growth (KPI: Further profitable service revenue)


 The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
 Intermediate level job with some work experience
 Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
 Identifies problems in straightforward situations, and makes sound decisions using standard procedures
 Works within established procedures with a moderate degree of supervision

Primary Responsibilities:
 Carries out regular preventative maintenance checks on client fleet of machines
 Replenishes consumables
 Maintains log of all activities including on-site parts inventory
 Maintain clean and tidy devices and surrounding environment
 Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
 Ensures SLA is achieved and customer requirements are met
 Commitment to maintain skill set through personal development and training
 Promotes knowledge sharing and acts as a mentor/coach
!*!Candidate Education:
Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)

Candidate Background:
Minimum  Advanced knowledge of all site products and client IT environment
Minimum  Experience in a customer facing service delivery role
Minimum  Demonstrates a proactive approach to work with initiative and drive
Minimum  Good technical and/or electrical aptitude

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Regular
Primary Location United States-TX-Virtual- TX
Unposting Date Oct 2, 2019, 12:54:39 PM
Virtual/work from home? false


Posted: 2019-10-02 Expires: 2019-11-03

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Docucare Associate II, Service Delivery Operations - 19001988

Affiliated Computer Services
Virtual, TX

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