1+ months

District Service Manager, Cardiac Rhythm Heart Failure - Western New York

Medtronic
Buffalo, NY 14211
District Service Manager, Cardiac Rhythm Heart Failure - Western New York

Location:

Buffalo, New York, United States

Requisition #:

20000BO7

Post Date:

Sep 16, 2020


**Bringyour talents to a leader in medical technology and healthcare solutions.** **Rooted in our long history of mission-driven innovation,our medical technologies** **opendoors.** **We support your growth with thetraining, mentorship, and guidance you need to own your future success.** **Join us for a career that changes lives.**


**CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:**


Leads CVG service related activities
and programs to efficiently optimize resources, deliver customer value and
deliver exceptional service. Drive
execution of key CVG initiatives to achieve Group, BU and Regional level
goals. Partner with regional management
teams to achieve implant, revenue and expense goals for assigned
geography. Manage, develop and motivate
service employees to deliver unsurpassed patient care, physician/AHP service
and technical expertise in the hospital, clinic and other care settings.


**A DAY IN THE LIFE:POSITION RESPONSIBILITIES:**


**Service Leadership**


+ Collaborate with keystakeholders to coordinate, develop and execute strategies to achieve short andlong term business objectives especially related to service activities andprograms.

+ Works withdistrict(s)/territories/Regional Sales Coordinators to ensure efficient andeffective scheduling of CRDM implant and follow-up coverage for assignedgeography.

+ Partners with sales team todrive key service initiatives and provide service assessments via periodicbusiness reviews, RFPs, etc. that highlight the value of Medtronic service toour customers.

+ Lead and drive changes focusedon service burden reduction and new service models.

+ Work with regional anddistrict leadership to align resources based on business priorities andappropriate service demands.


**CVG**


+ Partner with districtmanagement teams to achieve business objectives, execute on CVG strategies,implant, revenue and expense goals.

+ Drive cross BU support for keyCVG programs/needs.

+ Manage the CVG ChampionsProgram to ensure proper execution of BU expectations. Drive accountability through adherence todeadlines and timely documentation of Champion related activities inSalesforce.com and completion of other stated deliverables.


**People Management**


+ Manages Service Team todeliver unsurpassed service, technical expertise and support the achievement ofimplant and revenue goals.

+ Provide ongoing feedback andcoaching to direct reports; provides regular performance reviews and implementscorrective actions where necessary.

+ Assist employees withindividual development planning.

+ Responsible ClinicalSpecialist recruiting and hiring.Continually work to maintain a strong, diverse bench of ClinicalSpecialist talent for future hiring opportunities.


**Business Operations**


+ Business Discipline: Sales support, inventory/OPC, credentialing,expense management, data privacy, PO pendings, warranty credits and requiredtraining

+ Ensure efficient, effectiveuse of inventory, expenses and assets

+ Apply Customer Focused QualityConcepts


**MUST HAVE - BASIC QUALIFICATIONS:**


_IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASICQUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME_


+ Bachelor's Degree

+ 4 years of successfulprofessional experience OR

+ 2 years of experience directlymanaging employees in a healthcare organization


**NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:**


+ Medtronic experience in rolethat interacts with CVG field organization

+ Knowledge of local cardiaccustomer base

+ Knowledge of Cardiac RhythmManagement service coverage requirements for implants and follow-ups

+ Experience in sales,marketing, training, healthcare, technical services or related areas in themedical device industry

+ Training and experience withLean Sigma principles

+ Demonstrated business acumen

+ Experience in a healthcarerelated discipline

+ Ability to learn andunderstand technical aspects of business

+ Ability to manage, coach anddevelop managers and employees

+ Capable of critical/strategicthinking; ability to execute strategy


**PHYSICAL JOB REQUIREMENTS:**


+ The physical demands describedwithin the Responsibilities section of this job description are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

+ Frequent required travel tocustomer clinics, hospitals and offsite meetings. While performing the duties of this job, theemployee is regularly required to be independently mobile. The employee is alsorequired to interact with a computer and communicate with peers and co-workers.

+ While performing the duties ofthis job, the employee is regularly required to sit and talk or hear.

+ The employee frequently isrequired to stand, walk, and use hands to finger, handle, or feel objects,tools or controls.

+ The employee is occasionallyrequired to reach with hands and arms.

+ The employee must occasionallylift and/or move up to 15 pounds.

+ Specific vision abilitiesrequired by this job include close vision and distance vision.

+ The employee must be able to travelby air or car or other mode of transportation.


**ABOUT MEDTRONIC**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what
technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make
tomorrow better than yesterday. It is
what makes this an exciting and rewarding place to be.


We can accelerate and advance our ability to create meaningful
innovations but we will only succeed with the right people on our team. Lets work together to address universal
healthcare needs and improve patients lives.
Help us shape the future.


It is the policy of Medtronic to provide equal employment
opportunity (EEO) to all persons regardless of age, color, national origin,
citizenship status, physical or mental disability, race, religion, creed, gender,
sex, sexual orientation, gender identity and/or expression, genetic
information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified
individuals with disabilities.


This employer participates in the federal E-Verify program to
confirm the identity and employment authorization of all newly hired employees.
For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees


The above statements are intended to describe the general nature
and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required of employees assigned to this
position.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Categories

Posted: 2020-09-18 Expires: 2020-10-25

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District Service Manager, Cardiac Rhythm Heart Failure - Western New York

Medtronic
Buffalo, NY 14211

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