1+ months

Director-Patient Relations \u0026 Engagement

NYU Medical Center
Brooklyn, NY 11201
\u003Cdiv data-field=\u0022description\u0022 class=\u0022jd-description\u0022\u003E\u003Cp\u003EFamily Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes nine primary care sites, 33 school-based health centers and dental clinics, four day care centers, the nation\u0027s largest dental residency program, and New York State\u0027s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. Learn more about \u003Ca href=\u0022http://www.lutheranfamilyhealthcenters.org/\u0022\u003EFamily Health Centers at NYU Langone\u003C/a\u003E.\u003Cbr /\u003E\u003Cbr /\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Summary:\u003C/strong\u003E\u003Cbr /\u003EWe have an exciting opportunity to join our team as a Director-Patient Relations \u0026 Engagement. \u003Cbr /\u003E \u003Cbr /\u003EThe Director is responsible for overseeing and coordinating all patient relations and engagement activities for the Family Health Center (FHC) at NYU Langone that exceeds the expectations of our patients and families, physicians and employees. The Director is charged with leading efforts to identify, develop, improve, and deliver patient engagement and outreach strategies for the FHC that result in increased new patient volume and long term patient retention. The leader provides leadership and guidance of patient satisfaction related activities (including complaints and grievances) to all areas of the FHC utilizing effective measurement, strategies, coaching and education.\u003Cbr /\u003E\u003Cbr /\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EJob Responsibilities:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EPartner with FHC leadership to identify, determine, review and implement appropriate outreach strategies to promote patient engagement in selecting the FHC as a provider of choice.\u003C/li\u003E\u003Cli\u003EEstablish collaborative and productive working relationships with a wide range of community organizations, patient advocacy groups, local agencies, managed care plans, and other key constituents to further outreach and engagement goals.\u003C/li\u003E\u003Cli\u003EConduct regular site visits to key partners and community organizations to build and strengthen relationships.\u003C/li\u003E\u003Cli\u003ECoordinate meetings and forums with community stakeholders as a method of engaging in bi-directional communication and awareness of the FHC.\u003C/li\u003E\u003Cli\u003EFacilitate the development of short-and long-term innovative strategies and tactical plans that promote opportunities for patient engagement. Areas of focus should be in line with key strategic initiatives set by FHC leadership.\u003C/li\u003E\u003Cli\u003ELead efforts to translate strategy development into effective planning, development, execution, and evaluation of new patient engagement and program marketing initiatives.\u003C/li\u003E\u003Cli\u003ERemain abreast of new developments in the communities we serve that have a potential positive or negative impact on a FHC site and/or clinical program as well as identify potential business development or partnership opportunities.\u003C/li\u003E\u003Cli\u003EParticipate in appropriate committees and work groups to identify opportunities where patient engagement and marketing efforts can help improve overall engagement.\u003C/li\u003E\u003Cli\u003EDemonstrates knowledge of the organizations clinical services and operations to effectively convey to external groups the workings of the FHC and programs offered.\u003C/li\u003E\u003Cli\u003EIs willing to adjust personal schedule to accommodate outreach strategies that accommodate patient and customer preferences and needs.\u003C/li\u003E\u003Cli\u003ESolicit feedback and input in the community on patient satisfaction and experience with the FHC and identify opportunities for improvement in underperforming areas.\u003C/li\u003E\u003Cli\u003ECollaborate with marketing, public relations, community affairs and government relations throughout the health system to leverage existing relationships and activities with community organizations.\u003C/li\u003E\u003Cli\u003EDevelop a communications plan to ensure community groups are engaged with the the FHC and updated on programs and services available for patients.\u003C/li\u003E\u003Cli\u003EIdentify opportunities to leverage social media and other uses of technology as a means for promoting FHC services and patient engagement.\u003C/li\u003E\u003Cli\u003EWorks collaboratively with all team members and support staff across the.\u003C/li\u003E\u003Cli\u003EEnsure appropriate education materials are available for patients and community groups promoting FHC services and programs.\u003C/li\u003E\u003Cli\u003ELead all Patient Satisfaction related activities, including service recovery.\u003C/li\u003E\u003Cli\u003ELead efforts to improve public image through analysis of internal and publicly reported data.\u003C/li\u003E\u003Cli\u003EProvide oversight for key functions of Patient Relations including Patient and Pediatric bill of rights, collaborative decision-making, understanding consumer behavior, ethical behavior and the Grievance and complaint management process, in compliance with federal, state and regulatory guidelines.\u003C/li\u003E\u003Cli\u003ELead the management of complaint cases in conjunction with Risk Management; follows up on incident reports and/or complaints related and takes action to prevent future occurrences.\u003C/li\u003E\u003Cli\u003EEnsure consistent patient feedback mechanisms (Rate My Hospital) are in place and acted on.\u003C/li\u003E\u003Cli\u003EEvaluate the impact of organizational decisions that affect the experience of our patients and families.\u003C/li\u003E\u003Cli\u003EIn conjunction FHC leadership, collaborates on the patient satisfaction data analysis to identify opportunities and gaps, and develops sound improvement strategies.\u003C/li\u003E\u003Cli\u003EDesign and facilitate focus groups, in-depth interviews and/or customized qualitative studies as necessary to meet the FHC patient relations goals and objectives.\u003C/li\u003E\u003Cli\u003EOversee and coordinate education and training for for patient satisfaction and experience.\u003C/li\u003E\u003Cli\u003EDeliver presentations with clear, effective, and actionable findings.\u003C/li\u003E\u003Cli\u003EPerforms other duties as assigned.\u003Cbr /\u003E\u003Cbr /\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelors Degree with a minimum of 5 years experience in a professional role relevant to the requirements of the position.\u003C/li\u003E\u003Cli\u003EThe position requires a highly motivated individual who can work independently, think strategically, and collaborate transversally to accomplish complex deliverables.\u003C/li\u003E\u003Cli\u003EAbility to analyze problems, draw relevant conclusions, and devise appropriate courses of action.\u003C/li\u003E\u003Cli\u003EExcellent written communication and oral presentation skills.\u003C/li\u003E\u003Cli\u003EExceptional relationship and organizational skills.\u003C/li\u003E\u003Cli\u003EAble to effectively communicate with all levels of the organization\u003C/li\u003E\u003Cli\u003EProficient in the use of PowerPoint, Excel and Word.\u003Cbr /\u003E\u003Cbr /\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMasters degree.\u003C/li\u003E\u003Cli\u003ESuperior customer service skills.\u003Cbr /\u003E\u003Cbr /\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cem\u003EQualified candidates must be able to effectively communicate with all levels of the organization.\u003C/em\u003E\u003Cbr /\u003E\u003Cbr /\u003EFamily Health Centers at NYU Langone\u0027s network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you\u0027ll feel good about devoting your time and your talents. \u003Cbr /\u003E\u003Cbr /\u003EFamily Health Centers at NYU Langone is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.\u003Cbr /\u003E\u003Cbr /\u003EIf you wish to view Family Health Centers at NYU Langone\u0027s EEO policies, please \u003Ca href=\u0022https://cdn-static.findly.com/wp-content/uploads/sites/162/2017/01/image2017-01-23-131325.pdf\u0022\u003Eclick here\u003C/a\u003E. Please \u003Ca href=\u0022https://cdn-static.findly.com/wp-content/uploads/sites/162/2016/06/eeoc_self_print_poster2009update.pdf\u0022\u003Eclick here\u003C/a\u003E to view the Federal \u0022EEO is the law\u0022 poster or visit \u003Ca href=\u0022https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm\u0022\u003Ehttps://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm\u003C/a\u003E for more information. To view the Pay Transparency Notice, please \u003Ca href=\u0022https://cdn-static.findly.com/wp-content/uploads/sites/290/2017/04/pay-transp_formattedESQA508c.pdf\u0022\u003Eclick here\u003C/a\u003E.\u003C/p\u003E\u003C/div\u003E\u003Cp /\u003E\u003Cdiv data-field=\u0022responsibilities\u0022 class=\u0022jd-responsibilities\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Summary:\u003C/strong\u003E\u003Cbr /\u003EThe Director is responsible for overseeing and coordinating all patient relations and engagement activities for the Family Health Center (FHC) at NYU Langone that exceeds the expectations of our patients and families, physicians and employees. The Director is charged with leading efforts to identify, develop, improve, and deliver patient engagement and outreach strategies for the FHC that result in increased new patient volume and long term patient retention. The leader provides leadership and guidance of patient satisfaction related activities (including complaints and grievances) to all areas of the FHC utilizing effective measurement, strategies, coaching and education.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Bachelors Degree with a minimum of 5 years experience in a professional role relevant to the requirements of the position.\u003Cbr /\u003E The position requires a highly motivated individual who can work independently, think strategically, and collaborate transversally to accomplish complex deliverables.\u003Cbr /\u003E Ability to analyze problems, draw relevant conclusions, and devise appropriate courses of action. \u003Cbr /\u003E Excellent written communication and oral presentation skills. \u003Cbr /\u003E Exceptional relationship and organizational skills.\u003Cbr /\u003E Able to effectively communicate with all levels of the organization\u003Cbr /\u003E Proficient in the use of PowerPoint, Excel and Word.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Masters degree.\u003Cbr /\u003E Superior customer service skills.\u003C/p\u003E\u003C/div\u003E\u003Cp /\u003E

Categories

Posted: 2019-08-22 Expires: 2019-12-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Director-Patient Relations \u0026 Engagement

NYU Medical Center
Brooklyn, NY 11201

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast