Overview

Director - Operations

Manage operations of a region while providing leadership and individual motivation; Recommend and implement policies and programs; allocate resources consistent with the budget and mission. Provide a knowledgeable and welcoming public image.

Responsibilities

Director - Operations

• Oversees the management of several individual centers within a geographic region
• Manages supervisors within the areas of hiring, staff development and the management of sites performance.
• Provides effective coaching, feedback and developmental action plans to the site supervisors
• Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency
• Solves problems effectively with an emphasis on developing proactive, productive approaches utilizing internal support functions
• Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement
• Identifies measurable performance standards to improve site performance
• Understands the sites challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.)
• Reviews staffing model and recommends optional solutions to VP of Operations
• Coordinates and communicates across remote sites and shares best practices with peers
• Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals
• Travel between sites required
• Other duties as assigned

Qualifications

Director - Operations

• Previous medical industry experience required.
• Demonstrated process or efficiency management.
• Excel, PowerPoint, Word and Outlook skills required.
• Excellent written, verbal and presentation skills required.
• Ability to interact at all levels of the organization (both internal and external).
• Demonstrated strong leadership skills.
• Previous experience managing remote teams.
• Demonstrated adaptability and ability to manage change.
• Knowledge of Workers Compensation, Medicare and/or clinical standards of practice preferred.
• Prior experience in an Operations function
• Demonstrated experience with medical information management systems preferred.