1+ months

Director of Service Line \u002DCardiac Cath Lab

Houston Methodist
Houston, TX 77002

Work Shift: DAY

Work Week: M \ F


Job Summary

10/2020
JOB SUMMARY
At Houston Methodist, the Director Service Line position is responsible for supporting the Service Line Executive in designing and implementing a highly efficient and effective care delivery system, and provides leadership within the assigned department. This position integrates service line with other functional areas in the mutual achievement of organizational goals. The Director Service Line position ensures all performance metrics including quality, service, and safety, are met in area of responsibility. This position assist the Service Line Executive in upholding established standards of practice, consulting on policies and procedures, and upholding standards for area of responsibility.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.


HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently demonstrating our I CARE values:
\INTEGRITY: We are honest and ethical in all we say and do.
\COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
\ACCOUNTABILITY: We hold ourselves accountable for all our actions.
\RESPECT: We treat every individual as a person of worth, dignity, and value.
\EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE \ 20%
1.Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)
2.Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF)
3.Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)
4.Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)
5.Identifies opportunities and takes action to build strategic relationships between ones area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments' participates and/or leads and facilitates department process improvements as needed. (EF)
6.Serves as mentor and subject matter expert in assigned service line, sharing expertise with staff. (EF)

SERVICE \ 30%
1.Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
2.Drives department service standards and activities to impact department and/or system score for patient/customer\based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)
3.Maintains 24\hour accountability and authority for decisions regarding patient care, as appropriate, unit operations and personnel management for designated department. (EF)
4.Collaborates with members of operational team. As appropriate, monitors the activities of service line practices and identifies opportunities for improvement in performance. Reports any issues to clinical VP Operations and/or CNO. (EF)

QUALITY/SAFETY \ 20%
1.Ensures a safe and effective working environment' monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)
2.Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer\to\peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF)
3.Responsible for employee compliance to policies and procedures and performs associated actions upon non\compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in\services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)

FINANCE \ 15%
1.Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost\effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost\effectiveness. (EF)
2.Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
3.Projects anticipated volume and demand for resources, conducts cost analysis, analyzes and monitors budget reports and variances, evaluates human and material resource utilization and makes necessary adjustments. Analyzes and interprets complex data sets and reports (variance analysis, financial/quality, population specific reports). (EF)

GROWTH/INNOVATION \ 15%
1.Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system\directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)
2.Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment' adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. (EF)
3.Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on\going basis. Conducts conversations with staff on their development and IDP. (EF)
4.Collaborate with Service Line Executive and Finance on house\wide standard implementation of New Program Initiatives. Identifies opportunities to improve patient care and takes appropriate actions to achieve awareness through department leaders and staff. (EF)


Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor €“ priority referral Protected Veterans requested.



Company Profile

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York\Presbyterian Hospital, one of the nation\u0027s leading centers for medical education and research. Houston Methodistis consistently ranked in U.S. News \u0026amp' World Report's €œBest Hospital€ list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of €œ100 Best Companies To Work For€ since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.

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Posted: 2020-10-21 Expires: 2020-12-20

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Director of Service Line \u002DCardiac Cath Lab

Houston Methodist
Houston, TX 77002

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