1+ months


University of Washington
Seattle, WA 98104


Req #: 173787
Job Location: Seattle Campus
Posting Date: 11/01/2019 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years. 

The Graduate School provides instrumental services to UW graduate programs, faculty and students while championing the enterprise of graduate education itself.

Are you a leader in enrollment management looking to have broad impact across the UW?  Are you passionate about graduate education?  Are you interested in helping to shape the future of graduate enrollment management services at UW?

The Graduate School has an outstanding opportunity for Director of Graduate Enrollment Management Services.

Reporting to the Dean of the Graduate School, the Director of Graduate Enrollment Management Services (GEMS) at the UW leads a staff of 7 full-time professional staff members who provide counseling and advising services, manages key administrative processes, and oversees essential technology systems supporting applicants, students, faculty, staff, and departmental advisors in more than 350 active degree programs on all three UW campuses. The GEMS Director serves as a member of the Graduate School Executive Staff and represents the interests of the Graduate School and graduate programs on University committees and task groups addressing admissions and graduation policies, practices, services, and systems supporting graduate education at UW.


Staff Supervision

Manage a team of 7.0 FTE professional staff and a student employee providing daily operational support for central admissions, student academic progress, degree requirements, and graduation.
Coach, mentor, guide, and develop a team of staff as they provide excellent service to faculty, staff, students and prospective students.
Hire staff that drive excellence and push the organization to be better.
Create a highly collaborative team that works together and with other units in the Graduate School at a deep level to share knowledge, expertise, and ask for help.

Partnerships with Graduate Programs and Graduate Students

Evaluate and make decisions regarding petition appeals and policy/process disputes; provide counsel to faculty and staff regarding initial student conduct matters, and challenging graduate education issues.
Manage academic unsatisfactory progress.
Oversees staff with responsibilities mandated by the federal government for visa processing and compliance issues and student privacy regulations which have wide-ranging implications for programs and processes supporting international students.

Cross-Campus Collaborations

Represent GEMS team as a member of the Graduate School Executive Staff group.
Serve as the Graduate School liaison on university-wide committees and meetings regarding graduate student enrollment management and administrative support systems.
Serve on the Graduate Council Policy Committee in an ex-officio role and as a consultant to the elected graduate faculty on policy decisions and their implications.
Partner with the Computing and Information Resources (CAIR) team within the Graduate School to advocate for changes to MyGradProgram based on business changes and feedback from the campus graduate community.
Partner closely with the Office of Academic Affairs & Planning within the Graduate School on suspension of admissions, degree codes, and curricular changes.
Advocate for solutions that improve the graduate student experience with campus partners.
Work well and collaboratively with UW academic and/or administrative units, representing the Graduate School in all interactions.
Lead and coordinate internal and cross-campus process improvement efforts affecting the UW graduate community (e.g., enrollment confirmation deposits, automated degree audits, etc.).


Evaluate, initiate, and create Graduate School processes to improve student experience, and enhance communication between UW staff, faculty, students, prospective students and the Graduate School.
Lead the unit in providing frontline support and continuous training for departmental users (~2,800 active users) on MyGradProgram.



The ability to express oneself clearly and empathetically in interactions with others in all forms of communication, i.e., verbal and written, one-on-one and group, etc.


Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.


Respects, values and contributes to the UWs commitment to inclusiveness and diversity.


Committed to developing others to become leaders.


Ability to effectively communicate objectives and guide direct reports and team members to make decisions and achieve goals.


Ability to develop and manage comprehensive team goals and measure team progress while balancing short-term and long-term priorities that are consistent with the organizations mission, priorities and goals.


Recognizes and addresses conflicts and disagreements in a safe and respectful environment, manages conflicts collaboratively, and builds consensus with the best interests of the organization in mind.


Ability to size up a situation, balance reason and the interest of others, and act in a decisive, timely and appropriate manner that is congruent with the organizations values, goals and mission to achieve success.

Supervisory Responsibilities

This position supervises 7 FTE professional staff and one student assistant.


  • Bachelor's Degree

  • Seven years experience administering education policy and services

  • Five years experience working with enterprise admissions and enrollment management software applications

  • Supervisory/management experience or potential

  • Five years experience with higher education-related policies

  • Three years experience leading process improvement initiatives

  • Demonstrated experience using various modes of communication in working with diverse constituents

  • Excellent written and oral communication skills

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Masters degree

  • Experience in workflow management

  • Experience with MyGradProgram

  • Knowledge of federal, state, and local laws, regulations, and policies related to student records, information systems, admissions, and registration

  • Documented experience communicating with international populations in an educational setting

  • The person in this position should possess skills to present in front of large audiences and an ability to effectively lead large committees with people in high-level positions in addition to small focus groups, both of which often include faculty


    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


    Posted: 2019-12-05 Expires: 2020-02-02

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    Seattle, WA 98104
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