16 days old

Director of Client References - 184057

Roseland, NJ 07068
  • Job Code

Director of Client References

The primary function of the Director of Client References is to drive the success and overall growth of the Client Reference program at ADP by operationalizing existing, successful programs and leveraging a team of 4 Client Reference Managers across multiple Business Units. The Director of Client References will incorporate client references into a wide spectrum of public and private reference activities servicing the needs of sales, marketing, product management, and PR/Analyst Relations


In this role, not only will you be responsible for working across Sales, Service, Implementation, Product and Marketing to increase the number of references but also ensure the conversations are insightful and impactful to prospects. This will be done through a variety of mediums including analyst reviews, case studies, speaking engagements, webcasts, advocacy programs, sales tools and more.


Responsibilities Include:

  • Manage Referenceable Clients
    • Work closely with the various DVPs of Sales Operations, as well as field sales leadership, implementation, and service to identify and manage referenceable clients for all product lines
    • Own the end-to-end lifecycle of all client references and maintain a reference database to track participation.
  • Collaborate Daily
    • Develop relationships with the implementation, and service teams to ensure a complete view of the client and any issues that need to be resolved prior to engagement with prospects
    • Partner with the Marketing Team to identify clients and a create a pipeline for testimonials
  • Be the Reliable Resource for Requests
    • Be the go-to person for all name drops, RFP's and peer-to-peer requests. Identify suitable references, confirm referenceability with relationship owner, and work with relationship owner to secure the reference and coordinate the call with prospective client
  • Deliver Meaningful Results
    • Create reports and dashboards showing trends and gaps among referenceability of our client base
    • Help continue to educate the service teams on the importance of referenceability and securing multiple contacts at an organization as referenceable
  • Communicate & Educate
    • Work with Sales and Operations to educate and train sales on reference request process, best practices and benefits to them




  • BA/BS in related field
  • 5+ years in a Client Reference, Marketing or Client Service organization.
  • Familiar with Influitive and RO Innovation
  • Seibel, SFDC and Henry
  • Capacity for building relationships both internally and externally
  • Track record of excellent communication, project management, planning and time management skills
  • Collaborative approach to work





We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-10-02 Expires: 2019-11-01

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Director of Client References - 184057

Roseland, NJ 07068

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast