1+ months

Director, Human Resources Consultant (HRC)

Capital One
1750 Tysons (12023), United States of America, McLean, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director, Human Resources Consultant (HRC)

Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One, you have the opportunity to work in an environment in which the business truly values strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where ones contributions are recognized, successes are elevated and effort is rewarded.

Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and one of the best companies to work for.

The ideal candidate should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. You should have a focus on results that allows you to effectively multitask while keeping pace in a fast-moving environment.


  • Consults with the executives and extended HR Team to drive business success by providing thought leadership and direction, delivering a HR strategy that is aligned with the needs of the Retail and Direct Bank Contact Center organization
  • Will work on an equal footing with senior management directly advising and supporting these leaders as they make strategic people decisions.
  • Provide executive coaching and advice on key areas such as leadership, teamwork, org design, strategy, etc.
  • Help leaders understand and address people implications of business decisions.
  • Develop a talent strategy, including how to effectively compete for and motivate talent to achieve business success, while providing decision support and resource alignment.
  • Create and support business outcomes with HR programs, initiatives and strategies leading to a market competitive advantage.
  • Provide innovative and creative solutions with a willingness to push and challenge for transformative work
  • Travel regularly (40-50%) 

Basic Qualifications:

  • Bachelors Degree or Military Experience
  • At least 7 years of experience as a Human Resources Generalist
  • At least 5 years of experience in client facing/consulting
  • At least 3 years of experience in project management

Preferred Qualifications:

  • Masters Degree in Business, Human Resources, Industrial/Labor Relations, or Organizational Psychology
  • PHR, SPHR, Coaching certification
  • At least 10 years of experience as a Human Resources Generalist
  • At least 10 years of experience in client facing/consulting
  • At least 3 years of experience supporting a nonexempt population across multiple site locations is strongly preferred


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Director, Human Resources Consultant (HRC)

Capital One

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