1+ months

Director, Healthcare - Customer Value Proposition

Walgreens
Deerfield, IL 60015
Job Summary
This role develops business cases for solving customer needs, including required investments and success criteria.

Job Responsibilities:
  • Develops business cases for solving customer needs, including required investments and success criteria.
  • Collaborates with key internal stakeholders (e.g., insights, data, finance, marketing, operations) to identify customer needs and develop customer needs within assigned value proposition and articulate business requirements that can be leveraged to generate omni-channel customer solutions.
  • Collaborates with internal team members to develop customer value proposition plans and maps customer journeys that can be executed within the organization.
  • Performs as subject matter expert in assigned customer value proposition area through development lifecycle, ensuring customer needs and views are represented in the build of omni-channel solutions.
  • Implements policies and defines approach to strategy achievement for specified area of responsibility. Analyzes long-term impact of new or anticipated strategies and decisions.
  • Manages budgets, operational plans and performance requirements for the specified are of responsibility. Responsible for meeting budgetary goals and objectives.
  • Facilitates communication between staff, management, vendors, and other t resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and/or peers to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.


Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

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Basic Qualifications

  • Bachelor’s degree and at least 6 years of experience in strategy, management consulting, corporate development, or marketing OR a High School Diploma/GED with at least 9 years of experience in strategy, management consulting, corporate development, or investment banking
  • At least 5 years of experience of strategic analysis
  • At least 5 years of experience in business analysis and project management
  • Experience collaborating with both internal resources, external resources to develop strategies that meet enterprise goals within budget and established timelines
  • Experience developing and documenting customer business requirements for omni-channel solutions.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Experience developing strategic initiatives which align with business goals and budget.
  • Experience ineracting at the executive level and presenting recommendations to senior leaders.
  • At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 3 years’ experience of direct leadership and/or cross functional team leadership
  • Willing to travel up to 15% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Experience in healthcare delivery, administration and strategy development.
  • Master's in Business Administration, Master's in Healthcare Administration, Master's in Public Health.
  • Clinical Licensure: RN, BSN, NP PharmD.
  • Other relevant Healthcare experience.

Categories

Posted: 2019-10-31 Expires: 2019-12-29

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Director, Healthcare - Customer Value Proposition

Walgreens
Deerfield, IL 60015

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