9 days old

Director, Employee Experience

Allina Health
Minneapolis, MN 55415

Requisition #


Physical Location

Minneapolis, Minnesota

Posted Date


Schedule Type


Dept. Name

Enterprise Function Transform

Hours Per Week





Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 15 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

Abbott Northwestern Hospital, located in south Minneapolis, is the largest not-for-profit hospital in the Twin Cities and is recognized as an ANCC Magnet-designated hospital. It is known around the region and across the U.S. for its centers of excellence: cancer care through the Virginia Piper Cancer Institute; cardiovascular services in partnership with the Minneapolis Heart Institute; the Spine Institute; Neuroscience Institute; Orthopaedic Institute; perinatology, obstetrics and gynecology through WomenCare; physical rehabilitation through Courage Kenny Rehabilitation InstituteTM; and more. With 5,697 employees, 1,397 physicians and 633 beds, Abbott Northwestern Hospital cares for nearly 370,000 patients and their families each year from the Twin Cities area and throughout the Upper Midwest.


Req ID: 61277
At Allina, our mission is to serve our communities by providing exceptional care, as we prevent illness, restore health and provide comfort to all who entrust us with their care. We live our mission by doing what’s right for our patients and our future and by creating a culture of Whole Person Care—an approach that recognizes all factors impacting health are connected – mind, body, spirit and community.

Whole Person Care represents what our caregivers have always provided when we are at our best. Bringing Whole Person Care to life for our patients relies on us bringing Whole Person Care to life for our employees. Our strategy, then, is all about making it possible for every employee to be at their best. Our investment in Whole Person Care for US is to cultivate engaged, high-performing employees and an optimal patient experience founded on strong relationships with self, colleagues and those we serve.

When life gets complicated, we are striving for a reality where, only at Allina Health, people are surrounded with all the care needed and feel loved. We are creating a system of excellence that allows our patients and employees to experience care seamlessly. Our approach will be one that allows us all to benefit from the strength of our system and the talent we all bring.

Position Purpose
Reporting directly to the VP of HR Shared Services, the Director of Employee Experience has overall responsibility for the operational delivery of HR Tier 1 inquiry and transaction resolution. This role will lead the strategic focus to transform HR Services around Tier 1 services to improve overall efficiency while maintaining excellence employee experience. They will establish and monitor service level agreements (SLAs) and metrics for standard and ad-hoc reporting and propose data based continuous improvement efforts. This role also has responsibility for the operational delivery of HR inquiry and transaction resolution related to talent acquisition ensuring great onboarding experience. They oversee a team that manages the intake, escalation and resolution of all HR issues, which includes all aspects of employee lifecycle events (e.g., hire, voluntary and involuntary separation, transfer, development, promotion and demotion, on-boarding, employment verification, employee data management, compliance, leaves, etc.) and transactions related to talent acquisition (on-boarding support, interview scheduling, job posting administration).

Principle Duties
  • Collaborate with Shared Services leadership to provide strategic leadership for Allina Health’s Shared Services organization including setting vision and governance
  • Lead the employee experience team to create, build and implement efficient operational processes and knowledge documentation
  • Manage employee records management processes
  • Maintain accountability for SLAs, customer satisfaction metrics, performance and cost reports
  • Utilizing data and feedback from customers, identify opportunities to improve Tier 0 and Tier 1 performance.
  • Ensure excellent customer service to support employee HR needs
  • Oversee talent acquisition administrative support (on-boarding support, Interview scheduling, job posting administration, pre-employment background check, onboarding admin, data collection and pre-boarding)
  • Ensure team training to support customers on all HR programs and technology (e.g., MyAllina)


  • Bachelor’s Degree in HR, business or related discipline; Master’s degree is preferred


  • 10+ years of HR operations experience; 5+ years HR leadership experience, preferably in a customer-supporting role and with familiarity with union employees
  • Experience setting up or running a function servicing customer needs (SLA Performance management)
  • Vendor management and experience of managing service teams and a range of projects etc.

Work Schedule

Monday thru Friday business hours, generally

Location/Community Information

Minneapolis boasts being both cosmopolitan yet small enough that you can find a place to call home whether on a lake, golf course, or in an adjoining suburb. With the fast pace of activity there are professional sports, theater, or enough parks for a quiet walk. The area has numerous schools and colleges, both public or private, and enough teams for all weekend athletes to join.

•Located in Minneapolis
•Population = 380,000
•Service Area = 2,882,245

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #

Executive / Mgmt / Supervisory, Human Resources


Posted: 2020-02-10 Expires: 2020-03-11

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Director, Employee Experience

Allina Health
Minneapolis, MN 55415

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast