1+ months

Director, Digital Member Products, Digital Health & Analytics

Humana
Boston, MA 02133
Description The Director of Digital Member Products, Digital Health & Analytics leads or coordinates cross-functional project/program teams from design to delivery of fully-developed products that are ready for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment. Responsibilities The Director, Digital Member Products/Digital Health & Analytics, for Humanas Digital channel organization leads a team that drives the strategy and operation of Humanas online self-service channel. As the accountable Humana executive for the digital self-service channel across websites and mobile applications, this leader will have significant impact at Humana. Working within broad goals, this executive will be responsible for applying Digital expertise, business/GM acumen, and technical knowledge to solve complex problems for the business. In operating Humanas digital self-service channel, this leader will track key metrics such as: digital channel adoption rate of Humanas members, digital engagement rate, call reductions, customer satisfaction with Humanas online self-service experiences, etc., all supporting the broad goal of driving the growth of Humanas digital self-service channel. In addition, this role will function as a senior advisor and executive partner to various member-support teams within Humana, with the ability to be a strategic thought-partner and to synthesize and communicate complex ideas. Humanas digital channel is part of an Omnichannel member experience, and so partnerships within Humana will be critical for this executive. Major decisions in this role are related to digital strategy, initiative prioritization, and setting vision to translate strategy into action. This role also must embrace and contribute to Humanas Agile methodology of working, including the importance of collaborating with other areas across the business towards ensuring alignment to enterprise efforts. Previous Experience and Expertise + Strong Digital Experience: 10+ years in Digital organizations. + Built/Led High Performing Teams: Track record of identifying, cultivating, and motivating talent. Proven ability to attract top talent from inside and outside of an organization to build high-performing teams. + Operators Mindset: Has deep experience within and leading an online sales and/or self-service channel, with a focus on digital experience, transnational metrics, and continuous improvement. + Thought Leadership & Partnership: Drives future-focused agenda to build strategies from present to future state; anticipates changes and disruption to see opportunities for the future. + Strategy Implementation: Track record of delivering demonstrated value through strategic initiatives to support the enterprise; understands the essence of strategy lies in an ability to execute and integrate. + Experience developing scorecards, setting forecasts and goals, and assessing digital channel results on an ongoing basis. + Data Driven is a must. + Bachelor's Degree required; MBA preferred. Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. California Residents If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here: CA Resident Privacy Policy <>

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Posted: 2020-09-16 Expires: 2020-11-15

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Director, Digital Member Products, Digital Health & Analytics

Humana
Boston, MA 02133

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