2 days old

Digital Client Support Specialist - Bulgarian speaker

Citigroup
Gladstone, NM 88422
The Digital Client Support (DCS) team is part of the Client Delivery team that closely cooperates with Citi Service teams, Bankers and Product teams. DCS serves as 1st point of contact for corporate and commercial clients. The role requires fluent Bulgarian and advanced level of English knowledge. Additional Hungarian, Czech, Slovakian or Romanian language skill is an advantage.


The Digital Client Support Specialist is an entry-level position responsible for assisting in customer related activities especially training clients the various modules and services of Citi's electronic banking platforms and providing resolutions in coordination with the Customer Service teams. The overall objective of this role is to address external customer issues and provide ongoing customer service support via phone and email.


**Responsibilities:**


+ Provide training from entry to advanced level of users of Citi's electronic banking platforms

+ Prepare generic and client specific training materials

+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

+ Answer customer inquiries in an efficient and timely manner

+ Maintaining compliance with departmental standards

+ Conduct necessary analyses to address client needs

+ Communicate resolutions to clients

+ Maintain a client portfolio through regular calls and face to face interaction (if circumstances allow)


**Qualifications:**


+ Fluent in Bulgarian and English language

+ Experience in customer service is an advantage but not essential

+ Clear and concise communication skills in writing and speaking

+ Proven investigative and analytical skills

+ Demonstrated ability to support / influence change

+ Consistently deliver high-quality customer service with focus on exceeding client expectations

+ Ability to acquire knowledge in a rapid fashion


**Education:**


+ Bachelor's degree/University degree or equivalent experience


**Travel:**


+ Not applicable


**We offer:**


+ At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, our people operate as one team where each voice is heard, and each perspective is appreciated.

+ Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

+ We aim to support families through all life stages, and do our best to help our colleagues manage work and family life:

+ We provide additional support to our employees through our Paid Parental Leave Program (maternity leave and paternity leave).

+ We care about our employees returning from childcare leave and provide flexible working options.

+ We offer recognition of your efforts through our compensation package with added benefits:

+ Private Medical Care Program and onsite medical rooms in our buildings

+ Pension Plan Contribution to Voluntary Pension Fund

+ Group Life Insurance


Sounds like Citi has everything you need? Apply to join the worlds most global bank and discover the true extent of your capabilities.


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**Job Family Group:**


Customer Service

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**Job Family:**


Institutional Customer Service

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Digital Client Support Specialist - Bulgarian speaker

Citigroup
Gladstone, NM 88422

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