10 days old

Digital Client Service Specialist

Citigroup
Warsaw, IN 46580
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!


Our people make all the difference in our success.


Citi Private Bank is part of Citi Global Wealth (CGW). CPB is a trusted advisor to the worlds wealthiest, most influential individuals and families. Like Citis government, institutional and multinational corporate clients, Citi Private Bank clients receive bespoke service and access to the best ideas and solutions tailored to their unique needs and aspirations. A part of Citis Institutional Clients Group, Citi Private Bank offers a wide range of products and services covering capital markets, managed investments, portfolio management, trust and estate planning, investment finance and banking. Among its select clients are a third of the worlds billionaires, many of whom are globally minded entrepreneurs with an expectation of an institutional level of service, who take advantage of Citis holistic approach to wealth management.


Citi Private Bank is creating a new Digital Client Services team in EMEA (Europe, Middle East and Africa). This is a great opportunity to be part of the design and implementation of a new team from scratch.


**Job purpose**


The Digital Client Service Specialist is a critical role in the overall client experience. Its often the first point of contact for any questions and issues pertaining to web site and mobile app from clients in EMEA and other regions. The role will also act as Digital advocate by providing demos to clients and collaborating with internal teams to improve the platform.


**Responsibilities:**


+ Provide support as the Digital Client Service Specialist to external and internal clients, over the phone, by addressing and resolving functional and technical inquires related to the digital products (online banking tools)

+ Deliver demos of the digital products to external and internal clients

+ Create and maintain client guides, internal procedures, scripts and/or any other materials required to provide the service

+ Monitor KPIs periodically to track the service performance and prepare reports for management information and action

+ Capture client feedback and work with digital product owners to improve the platform

+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

+ Shift work between 7 a.m. 7 p.m. CEST


**Experience and Competencies:**


+ 2-4 years of relevant experience in a customer or digital service role in the financial services industry

+ Excellent oral and written communication skills in English (C1 level)

+ Knowledge of French, German, Spanish, or other languages, an advantage

+ Excellent presentation and interpersonal skills

+ Experience in Private Banking / Wealth Management, an advantage

+ Client focused and presenting Customer Excellence mindset

+ Sensitive to audience diversity, tact and diplomacy is required

+ Ability to work independently under little supervision, multi-task, and take ownership of solving issues end-to-end in high-volume situations, ability to follow up efficiently and work under pressure

+ Quick learner and problem solver, attention to detail with the ability to work with other teams to identify root cause of issues


**Education:**


+ Bachelors degree / University degree or equivalent experience


**Opportunities for Candidates**


+ Learn about Citi Global Wealth digital product offering and to become a Subject Matter Expert

+ Create a new team from scratch

+ Build relationships across the Wealth Business, Operations and Technology

+ Refine presentation skills


**What would you get in return:**


+ Opportunity for professional development in the international and multicultural organization

+ Attractive and stable employment conditions

+ Social benefits (medical care, Benefit System, life insurance, pension scheme)


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**Job Family Group:**


Technology

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**Job Family:**


Applications Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Digital Client Service Specialist

Citigroup
Warsaw, IN 46580

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