30 days old


University of Washington
Seattle, WA 98104


Req #: 180521
Job Location: Harborview Medical Center
Posting Date: 07/09/2020 
Closing Info: Open Until Filled 
Salary: 50% of $2,872 to $3,540 per month 
Union Position: Yes
Shift: Evening Shift 

As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis:  Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally and medically - vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UWs School of Medicine. The UW is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

HMC's NUTRITION SERVICES DEPARTMENT has an outstanding opportunity for a part-time (20 hours per week), Evening Shift, DIETARY UNIT CLERK position.

The Room Service Ambassador is part of the multi-disciplinary team to provide food, service, and nutritional care to Harborviews patients. They evaluate the patients ability to access and function in the Room Service Dining program, present menus, and instruct patients and families on the meal ordering process. The Ambassadors take bedside orders, assist patient in ordering, serve meals and nourishment's, and work with patients, families and friends, nursing staff and other personnel to assure accurate, safe, and timely delivery of meals in warm and caring manor. Ambassador has knowledge of patient care communication channels, guest relations and infection control, different diet orders, and is able to direct patients to choose foods within diet orders. Perform other duties as assigned by supervisor.

Patient Centered Care:
Following the established script for room service ordering process, presents and instructs patients and families on the use of the menu and meal ordering process
Evaluates patients ability to participate in the Room Service Program and determines if intervention is needed
Asks patients for food allergies or aversions, and if they have any special dietary needs (e.g. Kosher)
Guarantees that all patients requiring meal service receive service; calls Supervisor to strategize service for challenging situations

Whenever entering a patients room:
Knocks, identifies department and asks permission to enter
Introduces self-using AIDET (acknowledge, introduce, duration, explanation, thank you)
Uses two patient identifiers prior to all meal/food delivery
Guarantees correct meal/diet type is delivered to the patient
Works closely with Dietitians, Nursing, Health Care team members, Call Center, other Ambassadors and Supervisors
Immediately informs Dietitian of food allergies, special concerns or needs
Informs Call Center of food allergies and concerns to be recorded in CBORD
Prior to meal service, assures diet order is accurate and complies with most recent physician order; collaborates with patient care team to assure this accuracy e.g. PSS, Charge Nurse
All interactions with patient care area staff, department members and other staff  are positive and collaborative in nature and reflect the intent of the department mission statement
Documents pertinent patient information for communication with other Ambassadors regarding patient meal status

Meal Delivery and Pick-up:
Deliver meals to patients
Resolve any obstacles that prevent patients from eating their food while it is hot
Position bedside table in front of patient unless requested to do otherwise by patient care staff or patient; never leaves meal beyond reach unless instructed to do so
If not able to properly position meal tray, alerts patient care staff regarding patients needing assistance with positioning so as to maintain hot meal service
When delivering trays for patients on insulin, inform PSS of tray delivery to ensure patient receives their medication prior to eating
Deliver standard and contact precaution meals to patient bedside according to procedure
Delivers airborne and droplet precaution meals according to procedure
Follows department policies and procedures for food safety and sanitation, complies with infection control policies and hand hygiene procedures
Follow up and respond to any patient requests regarding meal services
Pick up all patient dirty trays in a timely manner: Checks back between meals to make sure all dirty trays are removed from the patient rooms as soon as possible after meal is consumed (e.g. 30 60 minutes after delivering tray)
Ensures all dirty trays are delivered back to kitchen either by transporter or by self

Inventory and deliver floor pantry supply
Checks for expiration dates on all pantry items, prates First In First Out (FIFO) to maize waste
Maintain cleanliness of pantries including surfaces, refrigerator and freezer, toaster
Rotates all perishable items in the pantry using First In, First Out principle
For food brought in from home by patients family: Assures all food is labeled with patient name and date, food is packaged in a sanitary manner and is not a cross-contamination risk, and  discards all patients food older than 2 days

Cleaning Responsibilities:
Perform routine cleaning duties as assigned
Participate in other cleaning duties as assigned by supervisors

Expeditor  Responsibilities:
Follows proper hand hygiene, and safe food handling practices
Check trays for accuracy
Read tickets, add missed items including but not limited to: dishing hot cereals, muffins, broth, soup, beverages, and desserts when needed
Assist in stocking station with bowls, lids, small plates, extra condiments, beverages, etc.
Advance trays on Tray Monitor
Load trays as needed
Work closely and have open communication with supervisors, chef, cook, starter, beverage person, loader, and transporters


Working Conditions:
Exposure to patient food tray waste
Exposure to wet areas and noise in the main kitchen
Potential exposure to airborne infections disease from patients
Exposure to cleaning and sanitizing solutions
Schedule includes working as a Call Center Clerk every other week for Ambassadors #1, 2, 6, 8, 9, 13
Must have ability to flex into a Call Center Clerk or Expeditor as needed

Physical Demands:
Continuous moving about work area
Constant standing on feet eight hours per day
Frequent bending, stooping, reaching overhead, and pushing/pulling carts up to 25 pounds unassisted
Lifting, lifting/pushing overhead up to 25 pounds unassisted
Lifting and carrying items up to 30 pounds unassisted
Clear, audible speaking
Correctable vision to size 12 type
Ability to hear normal speaking level

Tray transport carts
Computer, printer, telephones, cell phones, tablet
Coffee maker and air pots
Automated juice, hot chocolate machine, and espresso machine
Refrigerators, freezers, toasters, microwaves, steam tables, pellet heater

Food Handlers Permit within one week of hire

Education & Experience:
High school diploma or GED and one year experience as a Dietary Aide in a health care facility or equivalent
One year additional experience may substitute for the educational requirement
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration


Job Related Knowledge, Skills and Abilities:
Ability to read, write, and speak English fluently
Ability to learn new computer applications and programs quickly and accurately
Must have critical thinking skills to appropriately diagnose and respond to service recovery opportunities
Ability to initiate work, tasks, goals independent of supervisor
Comprehensive knowledge in different diet types and diet orders

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

TThe University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2020-07-10 Expires: 2020-09-03

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University of Washington
Seattle, WA 98104
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