1+ months

Diabetes Product Support Specialist with Spanish & Portuguese

Watford City, ND 58854
Diabetes Product Support Specialist with Spanish & Portuguese


Watford, Hertfordshire, United Kingdom

Requisition #:


Post Date:

Sep 03, 2019

**Careers that Change Lives**

Are you passionate, dedicated and motivated to work in a global leader in medical technology? Do you have a love of technology and a desire to help those who need it?Medtronic therapies improve the lives of two people every second.

Don't have experience working with people with diabetes? Not to worry, we have an extensive training programme and are open to candidates with all kind of backgrounds.

**Want to learn more about the team, watch our team in action here -** **https://youtu.be/04ScXw3C-EM**

**A Day in the Life**

**Therapy and Product Knowledge**

Using proficient disease and therapy knowledge to support customers

Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers.

Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets

**Call Management**

Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.

Ensure on or above-target compliance with call quality standards

Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)

Demonstrate empathy, patience and resilience while safely assisting customers

**Troubleshooting Quality Management**

Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements

Accurately and consistently document customer feedback and troubleshooting completed

Ensure support and solutions provided are aligned with Department and Standard Operating Procedures

Coordinate return flow for all Diabetes products for quality analysis together with local office

**Core Elements**

Understand, comply with Medtronic policies and serve as an ambassador for Medtronic with internal/external stakeholders

Active and effective communication with customers, to record and present clear and concise information in a timely manner - both verbally and written

Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs

Ability to handle high stress environment

Frame problems as opportunities when evaluating solutions provide excellent solutions and services to customers


**Must Haves**

At least 1 year of Customer Service or support experience in a contact centre, office or helpdesk environment

Strong oral and written language skills in English, Spanish and Portuguese

Effective multitasking (navigating between programmes to access data and input text during the call)

Basic to intermediate level of maths required to assist customers with their vital statistics

**Nice to Haves**

Diabetes and Therapy Knowledge

Experience using SAP and MS Office suite (Word, Excel, Outlook)

Experience troubleshooting medical equipment/services in contact centre

Keyboarding 40 WPM average

**What Medtronic can offer:**

Attractive salary and benefits package

Ongoing training and development opportunities

Bright, modern offices located in Croxley Park

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Lets work together to address universal healthcare needs and improve patients lives.Help us shape the


Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. Medtronic has more than 1,750 employees.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2019-09-05 Expires: 2019-11-10

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Diabetes Product Support Specialist with Spanish & Portuguese

Watford City, ND 58854

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