8 days old

DevOps Director

Five9, Inc.
San Ramon, CA 94583

Director of DevOps


Five9 is a leader in Cloud based Contact Center solutions and one of the Bay Areas fastest growing companies. To complement our rapid growth, we are actively looking for a rockstar Director of DevOps to join our Cloud Operations group.  Five9 is a high energy environment with lots of room for personal and professional growth. 


The Director of DevOps is a technical leadership people manager position to empower and guide the global DevOps Team to perform day-to-day and strategic tasks efficiently.  It is a pivotal role that involves cross-functional collaboration across many Five9 business units to ensure successful automated Continuous Integration and Continuous Delivery of companys SaaS applications. The ideal candidate for this role will have a deep understanding of Agile/Scrum methodologies, public and private cloud technologies, CI/CD process, strong analytical and troubleshooting skills, excellent automation skills, and awesome communication skills.



Key Responsibilities:          

  • Lead a global team of DevOps engineers in a highly agile environment, with a strong focus on efficient operation of daily activities via automation

  • Drive architecture and design to automate, build, deploy, configure, and support the Five9 product applications (and infrastructure) from Development through Production environments, in both private and public clouds

  • Work with QA, Engineering, Release Management and Production Operations teams to ensure automated/consistent/repeatable software deployments and configurations

  • Champion (exert technical influence) operational requirements including manageability, availability, security, intelligent logging and monitoring

  • Resource management of DevOps engineers in various cross-functional product engineering delivery teams

  • Research, evaluate and adopt next-generation technologies


Key Requirements:            

  • Automate everything mindset

  • 7+ years in technical operations teams (DevOps, SRE, Cloud/Systems Engineering) deploying and supporting scalable and highly available SaaS/production platforms

  • 5+ years of hands-on Linux/Unix/Windows System Administration

  • 3+ years of experience managing high-performance DevOps teams (preferably distributed geographically)

  • In-depth experience building CI/CD pipelines using tools such as Jenkins, Rundeck, Puppet, GitLab, Terraform, Docker, and Kubernetes

  • Strong scripting experience with Bash, Python and Ruby

  • Hands-on experience with Public Clouds such as GCP and AWS

  • Excellent cross-functional collaborative and communication skills working with multiple departments

  • Solid experience with change management, incident management and post-mortem process

  • B.S. in Computer Science or equivalent experience

Desired Requirements:            

  • SIP Telephony applications such as Asterisk, FreeSWITCH, Kamailio, and WebRTC

  • Databases such as MySQL and Aerospike

  • Message processing and search indexing applications such as Kafka, Zookeeper, FLINK, RMQ, and Solr

  • Web and Development Technologies such as NginX, Apache, Tomcat, JBOSS and Java

  • Private Cloud Virtualization solutions such as VMWare and OpenNebula



Posted: 2019-11-03 Expires: 2019-12-03

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DevOps Director

Five9, Inc.
San Ramon, CA 94583

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