8 days old

Delivery Services Operations - Team Lead

Team Lead for external Third-Party Management and Governance of the Returned Items & Cards Operations performed in CSIPL (Citi Affiliate). This is an important role to effectively manage and provide oversight of high risk Third-Party activities and off-shore activities in CSIPL, including Returned Items handling, Rewards and Loans fulfilment. These processes are critical to be executed accurately and timely with strong controls, adhering to Citis Third-Party Risk Management program and Regional Consumer Controls Procedures Manual. In addition, the role requires extensive collaboration with stakeholders, including third party risk management, product managers, compliance, operations units and technology on contract/work order, product fulfilment, process controls and system enhancements.


+ Ensuring effective risk management practices are in place for external Third-Party relationships and internal Citi Affiliate

+ Interacting with Third-Party on escalations of non-performance and contractual issues to drive resolution when appropriate

+ Monitoring Third-Party performance and SLAs

+ Verifying Third-Party contracts, work orders and requirements are properly executed

+ Review, assess, and act on results of TPRM/TPISA assessments/controls

+ Conduct on-site visits of Third-Party, as required

+ Perform investigations relating to customer issues arising from functions supported

+ Identifying process improvements/gaps to increase operation efficiency and control effectiveness

+ Participate in various system enhancement, COB testing, audits and projects testing & implementation

+ Work towards achieving optimum productivity and accuracy


+ 5 years+ of relevant experience in, Third-Party (external and/or internal) governance role with strong understanding of supplier or third-party risk impact in a financial services company

+ Demonstrates knowledge of in-scope business and product areas

+ Good communication skills, both oral and written, with the ability to articulate complex and sensitive issues to management.

+ Experience in interacting with Third-Parties management teams with the ability to exercise sound and timely judgment.

+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

+ Self-motivated and detail oriented

+ Proven organization and time management skills

+ Demonstrated problem-solving and decision-making skills


+ University graduate or equivalent experience in Operations role


**Job Family Group:**

Operations - Core


**Job Family:**

Operations Support


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Delivery Services Operations - Team Lead


Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast