6 days old

Data Risk and Control Senior Program Controls, Communications and Administration Manager

Wilmington, DE 19893
  • Jobs Rated
The Business Unit Manager is a senior management-level position responsible for accomplishing results through the management of a professional team or department. The team drives the overall administrative activities of the business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business Unit Manager coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs and ad hoc projects as necessary.


+ Drive administrative, operational, reporting and quality improvements through partnership with internal teams

+ Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity

+ Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters

+ Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing

+ Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy

+ Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed

+ Work with Technology leadership to support the Business People strategy as well as the Communication strategy for the department

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

+ Develop and manage program visibility and action planning of data quality related regulatory and management control initiatives

+ Partners with the Data Risk and Control Officer, Global and Regional DRC team members, for annual goal setting, lead strategic plan development, and develop near-medium-long-term resource (FTE, funding) plans.

+ Collaborate with Finance team to report accurate planning and forecasting details including MYF and outlook updates.

+ Support development of capacity metrics and resource utilization analysis to promote team efficiencies.

+ Lead the development of team communications and the presentation development process for executive management updates including the PBWM Data Council, Data Forum, and other meetings and topics as required. Coordinate meeting minutes and action items.

+ Develop measurements, track and report out on Head of Data Risk and Control performance versus annual goals.

+ Facilitate quarterly submissions of the Business Risk Control Committee (BRCC) and Operational Risk Forums (ORFs).

+ Provide governance and oversight and ensure accuracy and consistency of PBWM CDO Data related executive level scorecard metrics and progress updates that are presented and reviewed within PBWM and at Citi-wide oversight and governance committees.

+ Lead strategic control and governance initiatives including the design and build of strategy, scope approach and framework when required

+ Develop routines to assess emerging business risks from a variety of sources including Internal Audit, Compliance, business, and functional stakeholders and to integrate issues identified in other lines of business to identify and prioritize potential risks

+ Assess, identify impacts, and effectively establish change plans to address operational risk impacts related to organizational changes impacting PBWM CDO.

+ Lead Records Management for the PBWM Data Risk and Control team, including coordination of all GRMO reviews, monthly dispositions, country code and retention reviews, BOY informal, and annual review.

+ Conduct all FIDs/EERs Entitlement Reviews for the PBWM Data Risk and Control team.

+ Assemble and lead teams of cross-functional stakeholders to confirm issue scope, identify root cause, and develop and implement remediation activities within aggressive timelines.

+ Lead and manage communications with a variety of stakeholders, including senior leadership; these communications include standardized issue documentation, dashboards, templates, reporting, and forums to provide senior management and business owner issue awareness (number, severity, status) and action.

+ Influence diverse stakeholders at various levels of seniority without direct reporting relationships to ensure appropriate response and sense of urgency.


+ 10+ years of experience in financial services

+ Experience working in global and complex settings with multiple stakeholders

+ Knowledge of the financial services industry and technology, including Profit & Loss (P&L), accruals, client allocations, capitalization, recovery and fixed price contracts

+ Proven ability to work in a team of diverse skill sets and cultures

+ Proven ability to work in high-pressure, time-sensitive environments

+ Consistently demonstrate clear and concise written and verbal communication

+ Strong communication (written and oral), reporting, presentation and influencing skills. Proven ability to autonomously create clear written communications (Samples of prior work will be requested).

+ Extensive large-scale project or program management experience with the proven ability to develop action plans and drive a diverse group of stakeholders to achieve milestones and deadlines

+ Strong investigative and analytical skills for root cause identification, implementation of effective remediation, and design of sustainable processes.

+ Comprehensive understanding of data management and governance principles, industry as well as practical experience in business and technology implementation cycles. In-depth knowledge of the industry and data management/governance products/services is also necessary to advance the maturity of the program.

+ Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. The job is likely to be involved in influencing and communicating across functions and matrixed organizations to arrive at common objectives and solutions.

+ Strong command of project management methodologies (agile, waterfall) for planning, execution and reporting of progress, goals, and issues.

+ Working knowledge of Citis Data Management Policy, Data Governance Programs and PBWM business operations a plus.

+ Familiarity with Operational Risk Management (ORM) policy and Basel requirements a plus.

+ Assertive and self-confident to challenge status quo and propose diverse ideas within existing processes and business practices.

+ Pragmatic problem-solver, forward thinker with knowledge of broader consumer financial business models and operating risks.

+ Strong relationship management skills with ability to deepen relationships and build partnerships across the PBWM business and key support areas like Audit, Compliance, Control, CAO, Independent Risk, and Legal.

+ Occasional travel may be required.


+ Bachelor's degree in Business, Finance, Computer Science, Engineering, Information Technology, or related work experience. MBA and/or Regulatory experience preferred.


**Job Family Group:**

Business Strategy, Management & Administration


**Job Family:**

Business Administration


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Jobs Rated Reports for Compliance Officer

Posted: 2022-05-13 Expires: 2022-06-12

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Data Risk and Control Senior Program Controls, Communications and Administration Manager

Wilmington, DE 19893

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Compliance Officer
23rd2019 - Compliance Officer
Overall Rating: 23/199
Median Salary: $67,870

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