4 days old

Data Center Operations Manager

Phoenix, AZ 85003


Job summary
Amazon.com is a fast paced technology company and a leader in the world of Data Centers. We are currently looking for a proven technology manager with broad experience in people management/development with the drive and vision to take Data Center Operations to the next level.
The Data Center Operations Manager is the senior Data Center Operations role within the region and has managerial responsibility for safety, security, availability, scaling, costs and efficiency. The Data Center Operations Manager must manage across the functions but also have the ability to dive deep into any given function as needed. The Data Center Operations Manager leads the team that is installing, maintaining, and de-commissioning racks and server-level components in a safe, secure and cost-effective manner across the region. At times, based upon need and capabilities, the Data Center Operations Manager and the team may be called-upon to support similar operations within other Amazon Web Services regions.

The successful candidate will have experience managing managers and teams with varying skillsets; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people in all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems.

This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

· Lead and supervise a team of Data Center Managers (3-7 front-line managers) and 30-60 hourly associates within the regional Data Centers
· Overall safety, security, quality, performance and customer experience across multiple shifts
· Carry out supervisory responsibilities in accordance with the organization€™s policies and procedures
· Accountability for meeting and exceeding operational goals
· Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
· Mentor, train and develop both peers and direct reports for career progression
· Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
· Write and deliver annual performance reviews to staff
· Develop, improve, and share operational best practices across the Cluster and with global peers


  • Basic Qualifications:

· 5+ years of experience in Data Center operations
· Direct performance management experience of 3-6 salaried managers and associated hourly staff
· Demonstrated ability developing team learning solutions with measurable business outcomes
· Advanced experience with collecting and reporting key performance metrics and/or data modeling to continuously measure and improve operational status quo
· 3+ years of experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc.)
· Proficiency in Microsoft Office - Word, PowerPoint, Excel, Visio
· Highly developed written communications ability


  • Preferred Qualifications:

· Degree in Engineering, Operations or related field
· Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices
· LEAN Certification/Belts
· Experience managing geographically dispersed teams
· Functional knowledge of Data Center mechanical, electrical, and controls systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2022-05-13 Expires: 2022-06-12

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Data Center Operations Manager

Phoenix, AZ 85003

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