6 days old

Cyber BCC Lead - VP

Citigroup
Dublin, CA 94568
The Applications Support Senior Manager within the ICG Business Command Center (BCC) / Cyber BCC will be responsible for providing a business centric ICG Cyber event response. In addition the individual will be responsible for managing Major Incidents and contributing to stability initiatives driven by ICG Production Support, Product Management.


**Job Description** : The Business Command Center (BCC) supports the Citi Trade and Treasury Solutions (TTS) and Markets & Securities Services (Investor Services, Issuer Services and Direct Custody & Clearing) business organizations globally. The BCC provides centralized command and control functionality associated with incident and problem support, ensuring continuous improvement of the quality of our service offerings. The group is responsible for enhancing business, operational, and support processes by ensuring transparency, consistent severity and impact assessment, rapid resource engagement, appropriate escalation, and timely communication during outages.


Global Business Command Center (BCC) responsibilities include, but are not limited to:


**Cyber Event/Incident response** in co-ordination with the InfoSec, Business and Technology partners.


Support remediation of Level 0 GEM/Vulnerabilities across the ICG app/infra landscape.


Support SWIFT Network Security Alert process


Participate and support Regional/Global/EMT/PS organization level Table Top exercises


Work with Regional Cyber BCC Leads from other geographic locations to build a strong partnership and year round focus on Cyber SWAT-BCC preparedness.


**Major Incident Management:**


Facilitate the coordination, communication and escalation of incidents impacting the delivery of TTS and Securities Services to the client


Serve as a liaison between the Business and Technology teams, promoting rapid escalation of incidents or market events, lending a business perspective to remediation options, and translating technical details into laymens terms.


Monitor ServiceNow dashboard and incident metrics


Use knowledge and experience, applicable to the incident, to determine the appropriate assessment of impact, severity, and ownership


Use management and/or leadership skills to ensure the incident recovery team is properly organized, managed, and effectively communicating throughout the life of the incident


Manage and drive incidents to successful completion and ensure overall Incident management goals and milestones are met


Review all Incident Management Status and Metrics Reports for accuracy, consistency and timeliness


Project management and readiness of initiatives related to TTS and Securities Services stability and safety & soundness


Contribute to effort to develop broad quality analytics to be used by senior leaders in forming quality strategy globally.


**Job Skills / Qualifications** :


+ Proven leadership Experience in Financial Services, especially Cash Management, Transactional Banking and Trade Operations is a must

+ Incident/Crisis management experience including: Ownership, Classification and initial support, Escalation/Notification, Business Impact Analysis, Resolution Tracking

+ Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (may be required to communicate with external parties)

+ Strong trouble shooting/problem solving skills

+ Understanding of Project Management standards

+ Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations

+ Ability to influence partners and drive cross-functional work reaching optimal solutions to complex problems.

+ Attention to detail, comprehensiveness of content and ability to see multiple assignments to completion under aggressive deadlines

+ Flexibility to support global time zones, including some on-call weekend support

+ Strong client focus

+ Strong interpersonal skills


+ Effectively share information with other support team members and with other technology teams

+ Ability to plan and organize workload

+ Consistently demonstrates clear and concise written and verbal communication skills

+ Ability to communicate appropriately to relevant stakeholder


Education and Experience:


+ BA/BS with relevant work experience

+ Experience in people management or leadership experience in Trade & Treasury or Securities Services, Business, Operations, Technology and/or Client Service

+ Strong MS Office - Excel, Word, Power Point. Excel skills are a must.

+ Ability to work independently, ability to multi-task and drive multiple assignments to completion.


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**Job Family Group:**


Technology

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**Job Family:**


Applications Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Cyber BCC Lead - VP

Citigroup
Dublin, CA 94568

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