20 days old

CX Delivery Project Manager

Cisco
Issy-les-Moulineaux, Île-de-France 92130

What youll do:

-  Manage medium to large or multiple small customer facing projects

-  Creation of a project schedule and plan with financial, resource and material requirements.

-  Participates in the preparation of proposals and agreements.

-  Oversees project staff including project engineers, vendors, partners and subcontractors.

-  Manages the project from start to completion including the resolution of project issues.

-  Accountable for the Project Budget

-  Presents service business value to customers for new or existing business

-  May manage internal projects/programs within Cisco

-  May manage ongoing optimization service to deployed customer network

-  Maintains customer satisfaction score of 4.5 or higher

 Who You Are

-  Project Management experience in the deployment of leading-edge technologies in a complex commercial environment.

- Fluency in English and French required; Italian or Spanish preferable

-  Has completed significant part of formal Project Management training program

-  Has basic knowledge of routing, routing protocols, switching, internet and general network architecture.

-  Has leadership skills and experience working with large project teams and strategic account teams.

-  Has a working knowledge of the sales process including risk assessment and scoping

-  Has a good understanding of the legal issues with contracts

-  Has advanced negotiation and presentation skills

-  Understands the organization, aims and processes

Education and Experience

-  Typically requires BS/BA degree or equivalent plus 4-5 years related experience in networking / telecommunications industry

-  OR min 4-5 years managing LAN and/or WAN network implementation and support PLUS 2-3 years in a Clearly defined Project Management role.

-   Formal project management qualification ideally PMP , PRINCE 2, ESi or equivalent or be studying for such a qualification

Project Complexity

-  Manages medium to large, or multiple small customer deployments with clearly defined objectives.

-  Projects utilize existing or new Cisco technologies, multiple third party vendors and cross multiple functions, have high organization visibility and may include multiple locations or Regions.

-  Manages multiple critical tasks in tight time frames

Core Competencies

-  Project plan and schedule creation.

-  Service level contracts.

-  Ability to balance multiple large and critical tasks.

-  Advanced Negotiation, communication and presentation skills.

-  Major account experience.

-  Partner services delivery model experience.

-  Ability to work independently in remote customer sites.

-  Service solutions sales skills.

-  Ability when required to control multiple project managers in the delivery cycle

-  Familiar with the organization goals, vision and processes


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Categories

Posted: 2019-10-02 Expires: 2019-11-01

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CX Delivery Project Manager

Cisco
Issy-les-Moulineaux, Île-de-France 92130

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