3 days old

CX Curriculum Manager

Richardson, TX 75080

What Youll Do

As our CX Curriculum Manager, you will provide oversight to a team of Subject Matter Experts to ensure training and learning needs are addressed in accordance with policy and strategy. Your responsibilities also include:

  • Lead the design of training programs, including Instructor Led Training, ELearning, and self-study courses, directed at Cisco Customers, Partners and employees, who use the Cisco's products or services
  • Advise content developers and optimizes training programs develop skills, knowledge and abilities and assessing the job performance and skill proficiency of learners.
  • May accelerate training during introduction of the new curriculum.

Who You'll Work With

Learning@Cisco provides customer training solutions for core and advanced Cisco technologies. Our mission is to empower Cisco customers to optimize their network investment. We are a global team under Learning@Cisco, providing educational resources, training, consulting services, social networks and communities that accelerate productivity, opportunity, and growth.

Who You Are

You are a self-starter and a strong teammate with a track record of success in combining technical and consultative business skills to drive the business.

You bring a dynamic aspect to the team; you have a positive record engaging across teams with multiple business partners and at the same time driving initiatives forward with conflicting pressures and priorities. This harmonious work style, along with the ability to build long term, trusting relationships with peers and leaders and effectively influence with your superb interpersonal skills; written, verbal and social, allow you to communicate and position Learning@Cisco services solution value and capabilities to partners and customers.

Our minimum qualifications are:

  • 8+ years experience with Content Development, Curriculum Planning, and Program Management.
  • Experience and shown ability to work with teams across international time zones and complex cross-functional groups
  • Strong written and verbal interpersonal skills
  • Strong organizational and goal-oriented skills are necessary
  • Positive relationship skills and relationship management
  • Moderate travel required

Desired Skills:

  • Undergraduate degree in a technology or business field required, MS preferred
  • 5+ years experience in service or workforce development solutions selling (preferably Cisco)
  • Learning@Cisco Business Domain Knowledge
  • PMP, DMAIC or similar Project/Program Management skills and experience

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Posted: 2019-12-04 Expires: 2020-01-03

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CX Curriculum Manager

Richardson, TX 75080

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