8 days old

Customer Support Specialist

Honeywell
Grand Rapids, MI 49503

Join Honeywell's One IT team that offers IT support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide contemporary services and work with IT teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment. You will identify root causes and manage escalations as necessary. You will resolve IT issues and guide users through solutions to ensure the highest levels of customer satisfaction.

Key Responsibilities
  • End to end IT support
  • Update self-help documents
  • IT asset set up and decommissioning
  • Documentation and reporting
  • Install and upgrade systems and applications
  • Test fixes, post-resolution follow-up
  • Participate in audits
  • Troubleshooting and root cause analysis
  • Log and track calls and tickets
  • Maintain equipment stock

    YOU MUST HAVE
    • High school diploma
    • Ability and willingness to travel up to 15%

      WE VALUE
      • Associate€™s degree in a computer-related discipline
      • Client service experience, Bachelor's degree is a plus
      • Understand networking concepts; servers; LANs/WAN
      • Experience using help desk call logging system
      • Excellent customer focus
      • Conveys information with clarity, ensuring messages are understood across diverse, global teams
      • Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
      • Programming knowledge is a plus
      • Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision

        Additional Information
        • JOB ID: HRD86368
        • Category: Information Technology
        • Location: 3033 Orchard Vista Drive, S.E., Suite 100,Grand Rapids,Michigan,49546,United States
        • Nonexempt
        • Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

          Categories

Posted: 2020-05-18 Expires: 2020-06-17

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Customer Support Specialist

Honeywell
Grand Rapids, MI 49503

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