5 days old

Customer Support Specialist ADD Belgium

Wavre, Wallonie 1300

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.


Primary objective of the position

The Customer Support Specialist Benelux is responsible for:

  • Providing customer telephone and remote support for assay application, systems and instrument support within the region.
  • Delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting.
  • Design and implementation of Benelux CSS team process improvement initiatives.

    Major accountabilities

    • Provide customers with assay, application, systems and instrument support by telephone, e-mail or online media.
    • Perform on-site assay investigation, troubleshooting and operator coaching.
    • Deliver customer operator training in Abbott facilities or on-site.
    • Perform new instrument and assay implementations through Test Of Record (TOR).
    • Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures and processes.
    • Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates.

      Educational background

      Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

      Requirements / Work experience

      • Proven track record in a similar position supported by management and customer references.
      • Successful engagement with customers, specifically lab staff.
      • Strong communication skills, influencing.
      • Technical expert for product line responsibility.
      • Strong experience in use of analytical tools and software.
      • Strong language skills: French, Dutch & English.

        ","industry":"HealthcareDivision: ADD Diagnostics
        Travel: Yes, 75 % of the Time
        Medical Surveillance: Not Applicable
        Significant Work Activities: Not Applicable


Posted: 2020-05-20 Expires: 2020-06-19

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Customer Support Specialist ADD Belgium

Wavre, Wallonie 1300

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