10 days old

Customer Success Representative

Danaher
San Jose, CA 95113
In this role you will have an impact on the customer experience, helping to create and sustain customer loyalty through enablement of their success. A successful candidate will have a positive attitude with the ability to readily adapt to change and solve problems. Additionally, the candidate should be able to demonstrate empathy for both internal and external customers, and will be expected to work closely with sales, product support, repair teams, and customer support to create value and enable an exceptional customer experience.KEY RESPONSBILITIES:- Follow up with customers after services by phone and email to ensure that the customer is satisfied- Answer customer inquiries about Service Status and Service Portfolio - Ensure all Service work orders are closed rapidly and billed accurately - Process Service Repair quotes and Purchase Orders in a timely and accurate manner- Support Service revenue generation activities as needed- Work alongside cross-functional Service, Sales, and Operations teams to support customer needs- Monitor KPIs using daily management - High School Diploma or equivalent required - 1 €“ 3+ years€™ experience in a customer service role. Must have strong communication skills with a passion for talking directly to customers- Experience with an ERP and CRM such as Oracle and Salesforce required- Highly customer focused with a demonstrated interest in creative problem solving- Strong teamwork and relationship building skills with customers and fellow team members- Must have a strong phone presence and interpersonal skills dealing with customers- Must be willing to tackle customer challenges with curiosity, and empathy- Excellent time management, prioritization management, and multi-tasking skills- Highly detail oriented, well organized, and attentive at following written processes- Goal oriented and able to meet the changing needs of the businessCULTURE:   The right candidate for this role will embody both the Molecular Devices and Danaher culture.  Below are key attributes this candidate will possess. - Analytical. This leader seeks out facts and evaluates relationships and dependencies.- Results-driven. Demonstrating initiative and personal accountability to meet work demands according to highest standards, while being able to prioritize and balance competing needs, will be key to success.- Both a competitive and team player. This individual speaks to results yet gives credit to the team.- Humble and self-aware. Helping drive a culture of respect across all associates, functions and levels while championing D&I and focusing on results is a must. This candidate understands their personal areas of development and actively works on weaknesses.- Clear communicator. Strong experience in developing effective internal communications and a clear, succinct style is desired.Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page€”Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

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Posted: 2020-05-21 Expires: 2020-06-20

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Customer Success Representative

Danaher
San Jose, CA 95113

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