7 days old

Customer Site Supervisor

Alpharetta, GA 30009

Join a team recognized for leadership, innovation and diversity

The Customer Site Supervisor (CSS)\ris critical to the smooth operation of our customers distribution centers and\rwill be required to supervise and work alongside a team of Customer Service\rTechnicians performing journeyman level work involving troubleshooting,\rrepairing, and conducting preventive maintenance on our customers various\rmaterial handling systems. The CSS Site Supervisor will ensure preventive\rmaintenance schedules are met, both mechanically and electrically, with support\rfrom other internal engineers and repairs are made when needed. The CSS Site\rSupervisor may represent Intelligrated on site and will also need to follow our\rcustomers€™ guidelines for general work practices outlined on site.€
May oversee and direct financial aspects as assigned\r and/or in area of responsibility by monitoring and tracking expenses\r compared to budget; monitoring asset utilization; preparing, reviewing\r and/or analyzing business reports
Assigns and monitors maintenance department daily\r operation by monitoring and driving department performance related to\r maintaining the material handling equipment covered under the contract,\r while ensuring the team members comply with state and federal regulations\r (i.e. OSHA, Hazardous Waste, NFPA etc.) relating to maintenance operations
Monitors and ensures areas of responsibility are in\r compliance with Intelligrated€™s standards for quality and safety,\r maintaining procedures and supporting documentation
Assists in driving and implementing the business plan\r against the contract for the area of responsibility to achieve facility\r goals (e.g. production, quality, safety); implements operational\r improvements
Supervises duties and leads Customer Service\r Technicians and Sr. Customer
Assists in forecasting and follows-up on staffing,\r workload and performance results to meet business demands for workload and\r performance results
Provides resolution to mechanical, technical/control\r issues; documents all information relating to customer support issues in\r CMMS and Dashboard database
Follows up with customers and other departments to\r ensure issues have been resolved
Assists in the development of specific technical and\r training documentation; assists in the development of a
Technical Support Help Desk/Troubleshooting guide
Ensures the appropriate paperwork is completed in a\r timely manner
Maintains inventory of company supplied tools
Provides information to the Customer Service Department\r and other members of management to enhance Customer Service success
Executes a safe and timely, quality oriented preventive\r maintenance occurrence on the conveyor system
Adheres to all department and company standards,\r operating procedures and safety requirements while contributing to\r improvement

  • High School Diploma, or equivalent. Some experience in\r the field
  • Minimum five (5) yrs Mechanical troubleshooting and repair experience\r    
  • Minimum five (5) yrs Electrical troubleshooting and repair experience\r    
  • MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Shift work may be required.

    • Material handling experience in Conveyor, sortation,\r palletizers, and robotics
    • Controls Troubleshooting experience
    • Networking Troubleshooting experience a plus, but\r required for Sr. Level.
    • Minimum two (2) yrs Leadership experience

      Additional Information
      • JOB ID: HRD88070
      • Category: Customer Experience
      • Location: 13560 Morris Road, Suite 3500, 3rd Floor,Alpharetta,Georgia,30004,United States
      • Nonexempt