9 days old

Customer Retention Specialist - 1914617

ADT
Jacksonville, FL 32202
!*!
Company Overview:
ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.


Position Summary:

To retain existing customers by resolving outstanding issues or negotiating/instilling value in current services.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Account Specialist I may be expected to perform some or all of the duties listed, and other duties as assigned.
  • Answer Incoming Customer Phone Calls.
  • De-escalate and resolve escalated customer issues.
  • Interpret and deciphers contract terms.
  • Renegotiate Commercial and Residential Contracts.
  • Utilizes SOA to make sound business decisions.
  • Provide accurate and timely follow through on all customer inquiries or correspondence requiring research.
  • Provide advanced support for immediate resolutions regarding billing, account review, account updates,
  • adjustments, sign/decal requests, alarm testing, and alarm history review to commercial and residential customers.
  • Maintains a professional, calm, and pleasant voice image at all times when communicating with customers.
  • Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems.
  • Special projects as determined by management.
  • Maintain schedule adherence for shift start, breaks, and lunches. 

!*!
Company Overview:
ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.


Position Summary:

To retain existing customers by resolving outstanding issues or negotiating/instilling value in current services.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Account Specialist I may be expected to perform some or all of the duties listed, and other duties as assigned.
  • Answer Incoming Customer Phone Calls.
  • De-escalate and resolve escalated customer issues.
  • Interpret and deciphers contract terms.
  • Renegotiate Commercial and Residential Contracts.
  • Utilizes SOA to make sound business decisions.
  • Provide accurate and timely follow through on all customer inquiries or correspondence requiring research.
  • Provide advanced support for immediate resolutions regarding billing, account review, account updates,
  • adjustments, sign/decal requests, alarm testing, and alarm history review to commercial and residential customers.
  • Maintains a professional, calm, and pleasant voice image at all times when communicating with customers.
  • Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems.
  • Special projects as determined by management.
  • Maintain schedule adherence for shift start, breaks, and lunches. 

Categories

Posted: 2019-12-04 Expires: 2020-01-08

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Customer Retention Specialist - 1914617

ADT
Jacksonville, FL 32202

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