17 days old

Customer Service Retention Agent - 1913790

ADT
Irving, TX 75060
!*!
Company Overview:

The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.

Position Summary:

To retain existing customers by resolving outstanding issues or negotiating/instilling value in current services.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Account Specialist I may be expected to perform some or all of the duties listed, and other duties as assigned.
  • Answer Incoming Customer Phone Calls.
  • De-escalate and resolve escalated customer issues.
  • Interpret and deciphers contract terms.
  • Renegotiate Commercial and Residential Contracts.
  • Utilizes SOA to make sound business decisions.
  • Provide accurate and timely follow through on all customer inquiries or correspondence requiring research.
  • Provide advanced support for immediate resolutions regarding billing, account review, account updates,
  • adjustments, sign/decal requests, alarm testing, and alarm history review to commercial and residential customers.
  • Maintains a professional, calm, and pleasant voice image at all times when communicating with customers.
  • Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems.
  • Special projects as determined by management.
  • Maintain schedule adherence for shift start, breaks, and lunches. 

!*!
Company Overview:

The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.

Position Summary:

To retain existing customers by resolving outstanding issues or negotiating/instilling value in current services.

Essential Duties And Responsibilities include the following. To perform this job successfully, the Account Specialist I may be expected to perform some or all of the duties listed, and other duties as assigned.
  • Answer Incoming Customer Phone Calls.
  • De-escalate and resolve escalated customer issues.
  • Interpret and deciphers contract terms.
  • Renegotiate Commercial and Residential Contracts.
  • Utilizes SOA to make sound business decisions.
  • Provide accurate and timely follow through on all customer inquiries or correspondence requiring research.
  • Provide advanced support for immediate resolutions regarding billing, account review, account updates,
  • adjustments, sign/decal requests, alarm testing, and alarm history review to commercial and residential customers.
  • Maintains a professional, calm, and pleasant voice image at all times when communicating with customers.
  • Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems.
  • Special projects as determined by management.
  • Maintain schedule adherence for shift start, breaks, and lunches. 

Categories

Posted: 2019-10-02 Expires: 2019-11-10

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Customer Service Retention Agent - 1913790

ADT
Irving, TX 75060

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