5 days old

Customer Service Representative (Poland)

Danaher
Frankfurt
Position Summary:This is a brand new role in our newly established office in Warsaw. You will work as part of the Customer Service Team for Poland supporting our customers in Poland. A varied role with responsibility for a range of activities including generating quotations, verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, and managing deliveries, tender management etc.Essential Job Responsibilities:- Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction- Respond timely and efficiently to customer enquiries via different communication channels- Tender management: - Perform daily tender monitoring- Coordinate the timely answer to the tenders- Support to the sales team in providing tools and data for the pre-tender management- Provide information on products and prices to internal and external customers- Actively work with sales team to support the business growth- Support the commercial team in the quotations creation and responding to various requests- Maintain pricing in terms of documentation and in the ERP- Process customer orders in compliance with company policies and practices- Manage effectively a portfolio of order ensuring that they get all delivered within the delivery dates requested by the customer- Manage customer returns and credit notes- Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction- Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)- Actively engage in the continuous improvements within the Customer service team according to quality and Sarban Oxley standards and in the KPI follow up- Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfactionMinimum Requirements:- High school degree (or equivalent experience) with 1-2 years of relevant work experience in Medical Diagnostics or related industry- respond efficiently and effectively to customer issues- Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook- Experience in public tender process for hospitals- Excellent written and verbal communication skills in Polish & English are required. Knowledge of German is appreciated but not essential- Excellent telephone skills with the ability to engage effectively with all levels of internal and external customers,- High attention to detail with the ability to effectively to review and understand sales agreements, proposals, purchase orders, and related information- Good problem solving and analytical skills.- Excellent data entry skills- Works well under pressure and able to manage with minimal supervision demonstrating good judgment and initiative- Self-motivated, confident, reliable and able to plan and follow up on outstanding issues- Able to multitask in a fast-paced environment- Should be an outgoing, positive, team player

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

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Posted: 2020-05-21 Expires: 2020-06-20

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Customer Service Representative (Poland)

Danaher
Frankfurt

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