17 days old

Customer Service Representative, CICS L2 Support

Durham, NC 27709
  • Job Code
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.If solving problems and helping others succeed excites you, lets talk!

Your Role and Responsibilities
IBM is hiring a Customer Service Representative, CICS L2 Support, this role:
  • specializes in performing and enabling technical support of IBM Lab software and solutions.
  • provides technical support assistance to customers using problem determination/problem source identification skills.
  • Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
  • requires communication of action plans to the customer or IBM representative as appropriate
  • recommends and implements new or improvements to existing technical support tools, procedures, and processes.
  • May provide training for and mentor others on the team, and contributing to department attainment of organizational objectives and high customer satisfaction.

Required Professional and Technical Expertise
For this role, we require:
  • proven strong technical and interpersonal skills
  • strength and facility communicating in writing and spoken
  • zSystems knowledge and support experience
We are seeking strong skills in one or more of the following:
  • zOS. Assembler, problem determination skills

Preferred Professional and Technical Expertise
As person hired will focus on newer technologies, knowledge or experience in the following is preferred:
  • Java/J2EE, JavaScript/Node.js,
  • XML/JSON, Unix, CICS Web Services with JAX-WS & JAX-RS,
  • SOAP/REST, API Economy (zOS Connect)

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the worlds most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-05 Expires: 2019-09-04

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Customer Service Representative, CICS L2 Support

Durham, NC 27709

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