12 days old

Customer Service Officer

Hedgesville, WV 25427
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.


+ Day to day client management for all tier Corporate clients

+ To ensure easy accessibility of customers service needs through effective call management system

+ Be able to identify client needs and resolve customers inquiries/escalations on related products including: Cash, Trade, Loan, SAFE/PBOC Regulations, Internet Banking

+ Respond to Clients e-mails, phone call and voicemails in a timely and professional manner

+ Proactively communicate with clients or business partners (RMs, Product Manager and back-office team) on issues and obtain/present solutions to issues

+ Maintain all inquires in investigation tracking system on daily/timely basis

+ Continually evaluate day to day activities for process improvement opportunities

+ To interpret & analyze customers inquiry behavior and propose process improvement


+ Quick learner; comfortable with and able to manage in complex systems environment and associated development process

+ Must be detail oriented and multi-tasking skills required

+ Possess adequate knowledge in banking products/practice

+ Energetic and be able to work under pressure

+ Great people skills with good communication and well-organized

+ Proficient in Oral/Written English and computer systems

+ Smart thinking and fast to deliver a satisfactory result

+ Have a strong sense of responsibility and commitment to teamwork


+ Bachelor's degree/University degree with over 5 years related working experience is preferable.


**Job Family Group:**

Customer Service


**Job Family:**

Institutional Customer Service


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Customer Service Officer

Hedgesville, WV 25427

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