6 days old

Customer Service Evergreen

Citigroup
Dublin, CA 94568
The Customer Service team in Dublin is growing rapidly and we have a numerous entry and intermediate level positions open to meet requirements. These positions are across all areas within the Customer Service team.


Main responsibilities for these roles are providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.


**Responsibilities:**


+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

+ Conduct necessary analyses to address client needs

+ Communicate resolutions to clients

+ Develop and maintain client portfolio through regular calls and face to face interaction, as needed

+ Inform clients about problems (system failures, market issues) and provide regular resolution updates

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ Previous banking customer service preferred but not essential

+ Computer proficiency

+ Consistently demonstrate clear and concise written and verbal communication

+ Proven investigative and analytical skills

+ Demonstrated ability to present concepts and influence change

+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

+ Proven ability to work under limited supervision within a team environment


**Education:**


+ Bachelor's degree/University degree or equivalent experience


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**Job Family Group:**


Customer Service

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**Job Family:**


Institutional Customer Service

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Customer Service Evergreen

Citigroup
Dublin, CA 94568

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