8 days old

Customer Service Engineer III

Honeywell
Greer, SC 29650

Join a team recognized for leadership, innovation and diversity

The Sr. Customer Service Engineer (Level Three) for Honeywell Intelligrated interacts directly with the customer at its place of business to develop and implement the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer€™s operations. The CSE III provides on-site commissioning, troubleshooting, repair, PLC program modifications, preventative maintenance programs, training, system audits and implementation of various retro-fits to material handling equipment. In addition, the CSE III is capable of leading and directing other junior CSE€™s on these practices, site subcontractors and customer resources to implement the full offering of Intelligrated products into customer operations.

Responsibilities:

Completes the service and expense reports

Effectively uses the Field Service Software package for reporting time, labor, travel, etc.

Communicates with other CSE's / PSE's to discuss solutions to problems

Conducts minor Mechanical related repairs to equipment and systems; tracking belts, replacing rollers, direct swap of motor/reducers, assist on sorter rebuilds, etc.

Conducts low voltage Electrical related repairs to equipment and systems; installing and wiring photo-eyes, proxy switches, 24VDC solenoid valves, etc.

Serves as a back fill for support on Maintenance Contracts

Capable of diagnosing Electrical, Mechanical, Pneumatic and Hydraulic problems

Conducts the following with little or no supervision or technical support: planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts

Conducts pre-site calls with customers

Researches part numbers from service calls and researches information related to service/manual readings prior to and during service calls

Assists Technical Support and Engineering to resolve field issues/calls

Checks retro-fits parts orders and rebuild project parts orders

Consults with customers on system related issues based on system walk-through

Reviews service reports with the customer

Updates dashboard incident retrieval

Assists in training customer maintenance staff on preventative and mechanical issues

Completes warranty request forms

Conducts System Commissioning alongside System Engineers

Communicates upgrade opportunities and makes recommendations as needed

Assists in training other CSEs in the field

Conducts rebuilds on field equipment

Capable of getting online with Honeywell Intelligrated supported PLC€™s and navigating the program as a diagnostic tool

Conducts major Mechanical related repairs to equipment and systems; install and lace/ vulcanize belts, correct mechanical installation errors, install motor/reducers, direct and indirect drive packages, perform sorter rebuilds, etc.

Conducts high voltage Electrical related repairs to equipment and systems; installing and wiring 3 phase motors, Motor Starters, wiring and programming VFD€™s, etc.

Conducts mechanical audits on Honeywell Intelligrated equipment

Prepares audit reports based on findings and recommends specific mods and upgrades

Directs rebuilds on field equipment

Capable of getting online with Honeywell Intelligrated supported PLC€™s and making program changes to correct issues.

Exhibits working knowledge of proprietary company software, WMS, WCS, Order Manager, Robotics, etc.

Works as Engineering to solve field issues and submits mark-up drawings and code changes for implementing into project files

Manages services by reviewing project scope, budget and manpower

Assists in training customer maintenance staff on controls and PLC related issues

Conducts System Commissioning on subsystems without System Engineering assistance

 

YOU MUST HAVE
  • Bachelors degree in Electrical, Mechanical, Industrial, or Engineering Technology or equivalent in education and years of relevant work experience showing a progressive increase in responsibility
  • Advanced skillset in mechanical/electrical/controls troubleshooting
  • Advanced skillset in system parts applications/knowledge
  • Advanced skillset in Commissioning (functional and system testing)
  • Advanced skillset in reviewing as-built drawings/generate drawings as necessary
  • Advanced skillsets in MS Office
  • Knowledge of financials and budgets

    WE VALUE
    • Extensive customer facing experience
    • Experience in the industry is preferred
    • Excellent interpersonal and verbal & written communication skills
    • Strong continuous improvement mindset, strong leadership impact

       

      Additional Information
      • JOB ID: req227752
      • Category: Customer Experience
      • Location: 400 S Buncombe Rd,Greer,South Carolina,29652,United States
      • Nonexempt