8 days old

Customer Service Center Representative

USF Holland Inc.
Holland, MI 49423

Overview

With 90 years' experience, Holland knows how to take care of our customers while providing a solid work environment for our employees. Discipline to its core values of Hard Work, Integrity, Respect, Excellence and Safety has allowed Holland to grow into a company with over 8,000 employees and more than $1 Billion in annual revenue, while being honored as a Quest for Quality award winner for 30 consecutive years! With a track record of long term employees, Holland offers more than a job, we offer the opportunity for a career. Come discover your direction with Holland and join the recognized leader of next-day delivery in the less-than-truckload industry!

 

Hours for this position are: 9am-5:30pm Monday thru Friday

Responsibilities

  • Answer phones, providing excellent customer service.
  • Refer and transfer callers to the appropriate department(s)/person(s).
  • Maintain efficient call times to ensure hold times are brief.
  • Answer customer invoicing inquiries.
  • Schedule freight pick-ups.
  • Trace freight shipments.

 

Qualifications

Minimum Requirements:

  • High School Diploma or equivalent
  • 1+ year of customer service experience in an office environment
  • Honed communication skills, both written and verbal

Preferred Qualifications:

  • Associates Degree 
  • 3+ Years of customer service experience
  • Practiced Microsoft Excel User
  • Experience in the transportation industry

 

 

 

Holland, a part of YRC Worldwide, is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Persons with Disabilities/Protected Veterans

Categories

Posted: 2020-02-10 Expires: 2020-03-11

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Customer Service Center Representative

USF Holland Inc.
Holland, MI 49423

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