4 days old

Customer Service Advocate

ryder (Ryder Systems, Inc.)
Chino, CA 91710

Position Description

MOVE YOUR CAREER FORWARD WITH RYDER!

 

Be a vital player for one of the largest and most recognizable names in

Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

 

The Customer Service Advocate acts as a liaison between the customer and Ryder to ensure the proper function and execution of all Vendor Compliance processes. The role supports all Compliance functions focusing on problem resolution, and process improvement. The Customer Service Advocate will drive continuous improvement projects that arise out of feedback from the customer and/or Vendor Compliance Chargebacks (VCC). The Customer Service Advocate is expected to continuously evaluate and implement processes with regard to opportunities to improve internal metrics and drive toward successful achievement of company objectives by analyzing compliance data and implementing process improvement initiatives with the customer, Ryder Operational teams, Ryder Transportation Teams, and Ryder IT Teams.

 

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

  • Comprehensive training and the ability to directly affect your income and work/life balance based on your personal performance.
  • Internal management development with a clear line-of-sight and time-frame to your next-level position.
  • Additional and local Ryder resources and business verticals to help overcome any obstacle or challenge you encounter.
  • The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.

We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customers expectation. If you possess a strong work ethic and an burning desire to succeed and grow your career, then we have an opportunity for YOU!

 

You MUST be willing to commit yourself to align with our Customers core values: Communication, Honesty, and Performance Excellence and be able to embrace and utilize Technology as part of your daily routine.

 

In addition, YOU are the management and professional representative of the Ryder organization.

 

Data Driven

Process Driven

Analytical

 

If you work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!

#FB

#li-post

 

Requirements

  • Bachelor's degree in business, logistics or related field
  • One (1) year or more of vendor compliance experience preferred
  • One (1) year or more of experience in problem solving using continuous improvement and LEAN methodologies preferred
  • Effective interpersonal skills
  • Excellent collaboration and team building skills
  • Strong verbal and written communication skills
  • Demonstrates analytical and problem solving skills
  • Ability to:
    • Work with others in a professional manner while achieving a common goal
    • Design, plan, organize, and implement projects and tasks within an allotted timeframe
    • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
    • Work independently and as a member of a team
  • Possesses a high degree of initiative
  • Proficiency in MS Office (particularly Excel)
  • Understanding of continuous improvement and LEAN concepts (intermediate level)
  • Logistics industry knowledge (intermediate level) preferred

Responsibilities

  • Compliance Projects/Project Management: collaborate with the customer, Ryder Operations team, Ryder Transportation Team, and Ryder IT Team, providing them with the necessary data to avoid disruptions and ensure compliance to customer goals; and, work with the teams on projects to improve processes that drive internal and external metrics
    • Develop and implement quality improvements, risk mitigation, opportunity identification, and internal/external process efficiencies; identify and investigate opportunities to improve distribution efficiencies and savings, and coordinate implementation with business partners
    • Coordinate daily activities related to compliance of customers; monitor critical customer metrics, including on-time delivery and operational deficiencies; identify and discuss defects and delivery problems with management, customers, and affected parties, and create projects to improve metrics
    • Develop reports on customer performance and activities, and provide managers with current results for action
  • Problem Resolution Coordination: responsible for standardization and analysis of all problem resolution processes/procedures to ensure maximum efficiency, accuracy, and proper coordination with the different areas of Transportation, Logistics, warehousing and the customer
  • Compliance Reporting/Violation Analysis: prepare all reporting and supporting documentation for business meetings with the customer and Ryder Operations and Finance Teams on a monthly basis
    • Review all vendor compliance charges and on-time-related violations, and initiate problem resolution for those issues
    • Provide violation trend analysis and notify management of any necessary issues and Vendor Compliance needs based on these findings; create monthly project improvement log identifying outstanding issues, and highlighting issues that have surpassed their resolution time-frame; communicate process improvements based on reporting analysis
  • Coordinate meetings, as needed, to initiate working sessions, resolve project issues, etc.
  • Promote continuous improvement by conducting, documenting, and communicating lessons learned throughout the project
  • Prepare and conduct informal and formal presentations
  • Build relationships with all functional areas and manage stakeholder expectations
  • Perform other duties as assigned

 

  Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Posted: 2020-03-24 Expires: 2020-04-25

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Customer Service Advocate

ryder (Ryder Systems, Inc.)
Chino, CA 91710

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