1+ months

Customer Experience Specialist

Allina Health
Coon Rapids, MN 55433

Requisition #

56091BR

Physical Location

Coon Rapids, Minnesota

Posted Date

09-Jan-2020

Dept. Name

Customer Exp Ctr Services Amb

Hours Per Week

40

Contract

Noncontract

Introduction

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.

 

Responsibilities

Req ID: 56091
  • Perform basic scheduling and phone support with an emphasis on customer service to enhance the Allina Health consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Education

  • High School diploma or GED required. 1 year of post high school education preferred.

Qualification/Skills

  • One year of customer service experience required. 6+ months experience in a healthcare setting preferred. Demonstrated proficiency with Microsoft Office applications through previous work and/or school experience.

Work Schedule

  • 40 hours per week
  • Non-contract
  • 24x7x365 Call Center. Various work schedules available:
    • Day/Evening/Night/Weekend
    • Further work schedule will be discussed during phone screen.
  • Benefit Eligible

Location/Community Information

The city of Coon Rapids is a fast growing community on the Mississippi River just 20 minutes north of Minneapolis-St. Paul, and the metropolitan area's gateway to the northern part of the state. Coon Rapids offers excellent access to highways, dynamic community shopping centers with major retail anchors, and a wide variety of recreational activities including neighborhood and regional parks, a municipal golf course, indoor ice arenas, hiking and biking trails and swimming pools.


Coon Rapids:
•Located 14 miles North of Minneapolis and 20 miles Northwest of St. Paul
•Population = 63,000
•Service area = 413,500

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune

Closing

If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.


Requisition #

56091BR
Administrative

Categories

Posted: 2019-06-24 Expires: 2020-02-09

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Customer Experience Specialist

Allina Health
Coon Rapids, MN 55433

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