6 days old

Customer Experience Agent, SCIEXNow m/f/d

Darmstadt, IN 47725
Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions

Acts as first point of contact for customers and ensures timely resolution and customer satisfaction. Liaises with internal departments where necessary to resolve issue and feedbacks relevant information to ensure process improvements. Supports customer requests coming in by phone and through the Internet.

Administrative support of Technicians by capturing the initial customer request and producing the service tasks, as needed.

Produces quotations and processes customer orders in line with company policy/guidelines. Liaises with internal departments (e.g. service, sales) and updates relevant business systems.

Must possess excellent administration, organizational aptitude, have good attention to detail and the ability to coordinate multiple tasks simultaneously. In addition, must be able to work as part of a team, being customer service oriented and friendly natured.

Education and/or Work Experience Requirements:

Education to GCSE or A-level standard with vocational training or Bachelor degree

Past experience in a customer contact/order administration role, in a fast changing sales environment is an advantage.

Languages - Fluent in German and Spanish. Good Knowledge of Italian and English.  
Computer literate - Microsoft Office, Salesforce and Oracle.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology


Posted: 2020-05-21 Expires: 2020-06-20

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Customer Experience Agent, SCIEXNow m/f/d

Darmstadt, IN 47725

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