8 days old

Critical Facilities Region Head-NAM Citi Realty Services -Senior Vice President

Citigroup
New York, NY 10176
**Citi Realty Services Global Operations CRS Critical Facilities Region Head**


As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.


Working at Citi in realty services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. **Citi Realty Services** delivers excellence through safe, cost effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrows workplace experience and lead the way in real estate management techniques and services. To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.


Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.


**CRS Global Operations Critical Facilities Region Head**


The Critical Facilities Region Head is a key member of the CRS Critical Facility leadership team. The position will be a regional function supporting the various critical facility functions of CRS in the delivery of Critical Systems Engineering to Citis mission critical environments across the region.


The Position will provide subject matter expertise and engineering lead support to for the delivery and operation of critical data centers plus other critical facilities regionally. This role is a central resource for Critical Systems Engineering and Critical Facilities Management, providing:


+ **Design and Construction** Regional project delivery and support for Strategic and Satellite data centers and other Critical Facilities / Systems

+ **Operations** Regional service delivery and support for Strategic and Satellite data centers and other Critical Facilities / Systems.

+ **Change Management** Provide engineering support to ensure thorough review and approval of all critical operational and construction activities in critical facilities.

+ **Strategy and Planning** Development and maintenance of consistent critical facility operations standards and critical engineering best practice. Review and oversight of critical engineering maintenance and engineering specifications.

+ **Outage Reporting / Incident Response** Incident and Outage Response, including root cause analysis and corrective action planning. Resolve any critical systems environments audit and/or Risk & Control challenges.

+ **Audit and Risk Control** Risk, Control, and Compliance mitigation and notification including assisting in critical facilities operation oversite, audits, and issues.


**Responsibilities:**


**Design & Construction**


+ Participate in the development of corporate standards and specifications that govern all aspects of design and construction of critical facilities and critical infrastructure of all facilities-types

+ Ensure adherence to corporate standards for design, construction, and operation of critical facilities.

+ Conduct reviews and provide required approval to construction and renovation projects occurring within critical facilities and for those that impact critical systems in mixed-use and satellite facilities within the subregion.

+ Coordinate with CTI team to ensure capacity planning for new projects meets requirements

+ Maintain perspective on new and emerging technologies and analyze potential uses within portfolio

+ Review all procurement and engineering specifications and participate in the procurement process to ensure consistency in approach across regions

+ Maintain industry awareness of new technology infrastructure hardware, trends, and future requirements.

+ Coordinate with regional and global Facility Management and Sustainability teams on all new projects to identify opportunities and incorporate best practices


**Operations**


+ Manage overall service delivery in Strategic and Satellite data centers and other Critical Facilities, provide support in the management of other critical systems located in facilities throughout the region.

+ Participate in the development of and regionally maintain corporate standards for maintenance of critical equipment and operation of facilities

+ Maintain an inventory of critical components for use in sharing best practices, expediting repairs through leveraged parts positioning

+ Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility

+ Identify common failure scenarios based upon installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across Citi and industry

+ Review all new capital and renovation projects within the region with respect to operational requirements

+ Coordinate operations of Critical Facilities and systems within the region with FM and Sustainability teams to identify opportunities and incorporate best practices

+ Assist in the development of an inventory of critical components for use in sharing best practices; expedite repairs through leveraged parts positioning

+ Conduct regular reviews of existing operations to ensure maintenance, operating standards, and environments are adequate for each facility.

+ Identify common failure scenarios based upon an installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across region and the industry.


**Change Management**


+ Oversee use of change control procedure for critical systems invasive maintenance and changes to ensure proper business level and CTI coordination is met, coordinate with other non-facilities changes and events in critical environments

+ Review change management policy utilization across the regional facilities management teams and ensure strict adherence to policy

+ Manage regional escalation and approval method for emergency changes and events

+ Act as the regions top-level CRS approver class in existing change management applications

+ Review change management schedules across facilities to ensure that production/cob paired facilities do not have coinciding work schedules

+ Work with the global team to develop metrics on maintenance durations and outages to review comparable operations and ensure windows are adequately scheduled.

+ Act as advocate on behalf of regional site managers in scheduling required maintenance and repairs.

+ Assist in the ongoing development of global change control procedure for critical systems invasive maintenance and changes to ensure proper business level and Citi Technology Infrastructure (CTI) coordination is met.

+ Act as an advocate on behalf of site managers in scheduling required maintenance and repairs.


**Strategy and Planning**


+ Act as CRS owner for the planning, development, and execution of critical facilities strategies.

+ Maintain as-built documentation and load conditions up to date for critical systems based upon operations inventory and data

+ Develop critical sites space, power, and cooling capacity plan and strategy in coordination with global and regional TI teams.

+ Identify future risks and shortages in capacity in time to develop coordinated plans for hardware placement and potential expansion

+ Coordinate with CTI GDCS team to identify and measure consolidation opportunities

+ Act as advocate for hardware consolidation, providing proper metrics to facilitate the business case in terms of facility capital expenditure avoidance and other energy/operational savings

+ Identify need and initiate critical systems capital projects where required due to space/power constraints or the condition of existing equipment and environments.

+ Manage right-sizing of infrastructure and right placement of facilities/hardware to ensure just-in-time capacity is available without adding risk of delays to business/CTI projects

+ Attend TI and business hardware planning meetings to ensure CRS preparedness for upcoming projects

+ Maintain industry awareness of future hardware trends and their potential impact on facilities

+ Identify future risks and shortages in capacity in time to develop coordinated plans for hardware placement and potential expansion.


**Outage Reporting / Incident Response**


+ Take responsibility for CRS incident escalation and coordinate all cross-business/function communications regionally

+ Participate in technical response team to provide 24/7 remote support of all complex situations and outages

+ Manage CRS executive level communication with respect to incidents and events for the region

+ Develop and manage the regional process for preliminary, ongoing, and final incident reports, post mortems, CAP plans, and audit grade documentation

+ Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed

+ Participate/lead technical response team to provide 24/7 remote support of all complex situations and outages.

+ Travel to outage location where necessary to provide post-mortem technical analysis and support of the corrective action plan development.

+ Coordinate with regional teams on executive-level, business and ARR related communications with respect to outages and incidents.

+ Review and provide assistance in developing preliminary, ongoing, and final incident reports, post-mortems, CAP plans, and audit grade documentation.

+ Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed.


**Governance** (Audit and Risk Control)


+ Cross-reference inventory of equipment against manufacturers notices and industry alerts, and internal incidents for at-risk hardware and systems architecture

+ Take ownership stake for the open critical systems environments audit issues, resolve through coordination with regional staff and critical systems operations, incident, and D&C teams.

+ Utilize global policies and documentation in responding to internal and external audits of critical systems environments, participate in the audit process

+ Review business and TI infrastructure risk assessments to ensure proper facilities installations and operating standards are in place to meet requirements

+ Review existing policies, standards, and procedures for D&C, operations, change management, and incident response to ensure effectiveness and adequacy

+ Identify risks associated with inventory of equipment against manufacturers notices and industry alerts, and internal incidents for at-risk hardware and systems architecture

+ Take ownership stake for all open critical systems environments audit issues, resolve through coordination with regional staff and critical systems operations, incident, and D&C teams.

+ Assist in the development of policies and documentation to be used in responding to internal and external audits of critical systems environments.

+ Provide reviews of business and TI infrastructure risk assessments to ensure proper facilities installations and operating standards are in place to meet requirements

+ Review existing policies, standards, and procedures for operations, change management, and incident response to ensure effectiveness and adequacy

+ Participate and/or coordinate desktop and site (where required) pre-audits for planned external audits.


**Qualifications:**


+ A minimum of 10 years of relevant, diverse professional experience managing engineering and operational management of mission critical facilities within a financial services or large corporate environment.

+ A degree or equivalent in Electrical, Mechanical Building Services or associated engineering discipline.

+ Clear technical understanding of Critical Facilities operations and excellence.

+ Experience in management of internal and external technical resources.

+ Significant experience in identifying facility requirements, opportunities, and trends in emerging technology.


**Critical Competencies:**


+ Excellent communications, advanced written and verbal skills, with an emphasis on the ability to relate to peers and senior management in a professional manner.

+ Strong interpersonal skills: an ambitious, enthusiastic, conscientious, and confident professional with all-around best-in-class leadership and management skills, with an ability to negotiate, influence, and motivate.

+ A reputation for excellence in this field coupled with a down-to earth pragmatism and collaborative style to which colleagues and customers respond well.

+ Time management and prioritization, planning and organizing, with strategic agility.

+ Highly customer-focused, with exceptional Customer Relationship Management skills.

+ Excellent training and presentation skills


**About Citi**


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


Additional information may be found at www.citigroup.com | Twitter: @Citi (http://www.twitter.com/citi) | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi .


-------------------------------------------------


**Job Family Group:**


Corporate Services

-------------------------------------------------


**Job Family:**


Facilities Operations

------------------------------------------------------


**Time Type:**


Full time

------------------------------------------------------


Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


-----------------------------


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Critical Facilities Region Head-NAM Citi Realty Services -Senior Vice President

Citigroup
New York, NY 10176

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast