1+ months

Credit Collections Clerk II

Medtronic
Northridge, CA 91325
Credit Collections Clerk II

Location:

Northridge, California, United States

Requisition #:

19000NXI

Post Date:

Dec 04, 2019


**Credit Collections Clerk II**


**Northridge, CA**


**Careers That Change Lives**


As a key member of the customer care team, you will responsible for all aspects of Insurance verifications and authorization activities, including customer service with an objective of maximizing cash flow and keeping denials to a minimum.


The Credit Collections Clerk II executes on established departmental objectives and assignments which affect the immediate operation, but that also have full revenue cycle and ultimately company-wide financial impact.


**A Day in the Life**


Responsibilities may include the following and other duties may be assigned.


+ Initiates follow-up activities regarding open authorizations, makes written and verbal inquiries to payors to analyze and problem solve account issues to full resolution.

+ Provide support for inquiries from internal and external customers regarding account/authorization status while maintaining updated information on patient accounts.

+ Handle internal and external customer inquiries regarding authorization status and insurance verification history.

+ Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers.

+ Researches issues off-line as needed with payor/physicians/ patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.

+ Analyzes credit information to establish customers' credit limits permitting highest profitable sales consistent with reasonably minimum losses.

+ Counsels and negotiates with customers to improve financial controls, suggests sources of working capital, and sets up special credit arrangements and payment schedules.

+ Plans credit restriction and collection tactics for risky, slow pay, and sensitive accounts.


**Must Have: Minimum Requirements**


**To be considered for this role, please ensure the minimum requirements are evident on your resume.**


+ High School Diploma or GED

+ 2+ Years experience insurance authorization, billing, or collections experience.


**Nice to H** **ave**


+ Experience in handling high volume medical authorization and insurance verification inbound and outbound calls, providing world class customer service.

+ Experience with various insurance plans offered by both government and commercial insurances (PPO, HMO, EPO, POS, Medicare, Medicaid, HRAs, etc.) and coordination of healthcare benefits, including requirements for referral, authorization, and pre-determination.

+ Experience with reading and understanding the information provided on EOBs, remittance advices, and other insurance correspondence and/or in calculating patient responsibility taking into consideration coverage and benefits, including referral, authorization, and/or pre-determination requirements, and contract terms

+ Experience with HIPAA guidelines and healthcare compliance.

+ Experience with Advanced MD

+ Strong collaboration skills (including active listening skills, presentation skills) and experience working effectively in a diverse, inclusive organization and environment.


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


**Physical Job Requirements**


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.


The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


**Travel less than 25%**


**EEO**


It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2019-12-06 Expires: 2020-02-09

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Credit Collections Clerk II

Medtronic
Northridge, CA 91325

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