4 days old

Copy Director

Irving, TX 75062
**C13 Copy Director**

The Citi Design Team is helping transform traditional banking into the digital (human) age. Our ambitious and rapidly growing team is taking over 200 years of Citis heritage and transforming it into an adaptable, customer-focused, inclusive and design-led organization. Were making banking more human, more functional and simpler to understand with real-time, cutting-edge products and services.


+ Invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and bold by design.

+ Partner with Creatives, Strategists and Project Managers and other team members to develop effective end-to-end customer experiences across all channels.

+ Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers.

+ Develop original messaging concepts and unexpected creative solutions that uphold the personality and intent of the Citi voice.

+ Understand customer goals, business requirements, technical constraints, and be able to work within project parameters.

+ Embrace and apply Design Thinking principles with agile methods

+ Manage multiple work streams with varying timelines and complexity with authority and passion.

+ Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways -- charismatic story telling skills are a must.

+ Support the SVPs, Directors and Managing Directors in the overall growth and development of the Design capability across the company.

+ Manage the career development of cross-discipline resources and be a motivating and inspiring force in the Agency that gets the best performance out of people.

+ Develop content strategies through content inventories, current-state analysis, site audits, competitive assessments, user testing, and Website metrics

+ Simplify the customer experience through succinct, thoughtful and personalized messaging

+ Be the voice of the customer and a champion for world-class brand experiences.


+ 8+ years experience writing for web and mobile experiences with an understanding of responsive design, iOS and Android platforms. Print experience is a plus.

+ Proven leadership and management skills with multiple direct reports across multiple projects

+ Associates or Bachelor's Degree in English, Journalism, Film or related field.

+ Excellent command of grammar, word usage, syntax, and common colloquialisms

+ Advanced-level knowledge of Word, Excel, In-Design and other common software platforms

+ Portfolio that represents a range of writing styles, subject matter, and length

+ Experience presenting work to clients and stake holders

+ Experience working in Agile Methodologies and Design Thinking

+ Appreciation for interaction design, site architecture, and designing intuitive user interfaces and navigation.

+ Experienced knowledge of the possibilities and limitations of web technologies. Knowledge of mobile platforms and technologies is a plus.

+ Excellent written and verbal communications skills and can articulate creative concepts to the internal team and clients.

+ Strong organization and time management skills.

+ Exceptional attention to detail.

+ You are open, honest and direct in your approach to giving feedback and managing teams.


**Job Family Group:**



**Job Family:**

Communication & Creative Services


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Copy Director

Irving, TX 75062

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