15 days old

Conversational AI Designer

Honeywell
Charlotte, NC 28202

Join a team recognized for leadership, innovation and diversity

The future is what you make it!

 

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

 

Working at Honeywell isn€™t just about developing cool things. That€™s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

 

Are you ready to help us make the future?

 

Honeywell HR Technology Solutions is searching for a CONVERSATION DESIGNER responsible of the Digital HR Assistant flows design, while considering both the user€™s needs and the technological constraints, curate the conversation, defining the flow and its underlying logic in a detailed design specification that represents the complete user experience. The successful candidate will partner with stakeholders and developers to iterate on the designs and bring the experience to life.

 

KEY RESPONSIBILITIES:

·        Craft various lean conversation flows within designated deadlines

·        Define conversational design patterns to enable actionable tasks and provide useful information

·        Stitch together multiple flows into a coherent experience

·        Define tone, design language and performance standards

·        Define the tone of the Digital HR Assistant

·        Craft the conversation flows using wireframing tools and content matrices (copy decks)

·        Design according to user profile segmentation and business rules

·        Define and document reusable conversational components

·        Implement consistent style guide across data sources

·        Copywriting and content library maintenance

·        Translate HR processes into easy, consumable interactions

·        Collaborate with stakeholders on design feedback and solutions

·        Pro-actively manage roadblocks and escalate according to sprint schedules

·        Create and communicate project goals

 

YOU MUST HAVE:

·        Bachelor€™s degree or in lieu of degree, minimum 4+ years in this field

·        Minimum 2+ years of experience working with NLP models or machine learning

·        Minimum 2+ years of creating content in a professional environment with attention to detail and thoughtful designs lacking errors

 

WE VALUE:

·        Bachelor€™s Degree in Journalism, English, Communications, Computer Science, Engineering or related field

·        Native-level English copywriting skills with flawless grammar and syntax; Be able to write concise and digestible copy 

·        User Interface Design experience

·        1+ year(s) of writing for a conversational platform or other short-form experience (i.e. mobile apps, social media, marketing)

·        Proficiency in Microsoft Excel, Axure and Sketch or equivalent design programs

·        Conversational interface design with experience in user applications and how to make them intuitive and easy to use

·        Experience collaborating in a product team environment (i.e. developers, product owner, user experience)

·        Practical experience in natural language processing methodologies and isolating potential training issues, upstream

·        Data-driven approach to decision making

·        Design Thinking experience

·        Experience in agile methodology and design delivery according to sprint cycles

·        Strong attention to detail and accuracy in all tasks

·        HR processes knowledge

·        Functional experience dedicated to a digital product

·        Ability to work across organizations and business

·        Ability to build strong relationship with customers

 

You may have been a content strategist, editorial designer, copywriter, tech writer, information architect or narrative designer before. You could have worked on projects like Amelia, Erica, Watson, Luie or Facebook Messenger.

 

Additional Information
  • JOB ID: req232728
  • Category: Engineering
  • Location: 150 N College St,Charlotte,North Carolina,28202,United States
  • Exempt