19 days old

Contact Center Customer Service Manager - West Allis, WI

U.S. Bank
West Allis, WI 53214
**_Position Highlights:_** + Responsible for the day-to-day operations, coaching and development of a team of representatives whose primary function is to provide high quality customer service by responding to telephone inquiries, investigating requests and resolving problems + Ensures the representatives are actively identifying products and services that meet customer needs + Indirectly manages all other Call Center Personal Bankers in the site location and works with Operations Managers to provide leadership and direction by communicating and carrying out department goals and vision **_Shift Hours:_** Monday - Friday, 1pm - 10pm. One Saturday will be scheduled every 3 weeks, and a corresponding day is given off during the week when a Saturday is worked. **Qualifications:** **_Basic Qualifications_** + Bachelor's degree, or equivalent work experience + Five to seven years of customer service experience + One to three years of management experience **_Preferred Skills/Experience_** + Strong customer service skills and ability to handle difficult customer calls + Well-developed problem-solving and negotiation skills + Proficient computer skills, especially Microsoft Office applications + Effective selling and referral skills + Advanced knowledge of operational functions, systems, policies and procedures of assigned area + Broad understanding and practical application of applicable laws and regulations + Proven leadership and management skills + Ability to manage multiple tasks/projects and deadlines simultaneously + Excellent interpersonal, verbal and written communication skills **Job:** Customer Service / Call Center **Primary Location:** Wisconsin-WI-West Allis **Shift:** 2nd - Evenings **Average Hours Per Week:** 40 **Requisition ID:** 190020103 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2019-08-06 Expires: 2019-09-05

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Contact Center Customer Service Manager - West Allis, WI

U.S. Bank
West Allis, WI 53214

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