14 days old

Contact Center Associate

Capital One
Richmond, VA 23219
Knolls 3 (12038), United States of America, Glen Allen, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Contact Center Associate

Multiple Openings Available

Compensation Details: $16.00 and hour

At Capital One, we recognize that very few things are more personal and important than your money, and financial well-being. Thats why were looking for passionate, motivated, and tech-savvy individuals for our contact centers who are eager to help our customers.

A role at a Capital One contact center offers a unique employment opportunity. Youll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. Youll develop transferable work skills in a job that helps customers when they need it the most. Youll enjoy a generous benefits package at a company where youre valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!

By applying to this position, you will be considered for call center agent roles within our Fraud, Customer Service, and Collections lines of business.

What youll do:

In this role, you will assess our customers various needs to provide expert service and advocate for the best solution to their problems. Youll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems both big and small.

How youll do it:

At Capital One, its important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning and development opportunities, such as leadership programs, internships, and job shadowing. Through these training programs and your day-to-day work, youll find that successful associates at Capital One will:

  • Demonstrate a strong customer focus rooted in empathy

  • Embrace constant change in a fast-paced, tech-enabled environment

  • Communicate effectively with peers, management, and customers

  • Exercise good judgment and independent decision-making skills

  • Effective time management and organizational skills

  • Demonstrate exceptional listening, questioning and call control techniques

  • Be proactive

  • Be a team player

  • Display dependability with a solid attendance record

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 1 year of customer service experience

Preferred Qualifications:

  • At least 2 years of post-high school education, Associate degree, or military experience

  • At least 2 years of customer service experience  

  • At least 1 year of experience in a call center environment   

  • Experience in Google Suite or Microsoft Office Products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Posted: 2019-09-04 Expires: 2019-10-04

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Contact Center Associate

Capital One
Richmond, VA 23219

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