20 days old

Consulting Engineer

Carolina Shores, NC 28467

What You'll Do

Drives technology design, implementation, execution and/or optimization for customer projects/accounts.

Works with customers to plan, design, configure and/or diagnose Ciscos suite of products, services and solutions to accelerate customer outcomes

Assists customers with integration and implementation of tools, systems and service assurance

Supports presale activities and translate business requirements into solution design

Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues

Creates and delivers customer collateral, portals, documentation and knowledge transfer

Aligns technical deliverables to customer business outcomes

Drives customer technology transitions, influencing solution architectures and services

Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services strategies and goals

Independently applies known solutions and templates to complete deliverables. Leads in creating and delivering consulting recommendations to the customer.

Identifies and initiates the collaboration for problems of diverse scope and complexity.

Creates templates, intellectual capital, and standardized materials for future reuse and delivery. 


Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs.

Typically interacts with individual contributors, managers, and interfaces with customers regularly

Collaborates with Sales Team in creating and demonstrating technology solutions to customers. 

Engages with sales teams on presales activities.


Who You'll Work With

Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions concerning Routing / Switching and other new technologies..

Takes leadership role in execution of delivery projects.


Who You Are

You're the connection to Cisco customers and will build relationships while solving issues, managing expectations, and leaving the customer feeling valued.

You are someone who is continually developing your knowledge of networking products and protocols to provide support in your designated technology focus area

You'll effectively utilize databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions

You love sharing knowledge to build relationships, and effectively solve problems both alone and as part of a team.


Minimum Qualifications

You have a Bachelors Degree with masters preferred in a technical field with 5+ years experience in technical role

Minimum of 3 years experience in hyper convergence storage (and other storage technologies), VMware, vSphere, and UCS (Unified Computing Systems).

Innate crisis management skills and ability to handle critical customer issues/problems

You have experience interacting with customers or in a client facing role with excellent verbal and written communication skills

Dedication and the tenacity to resolve complex technical problems, multitask, and be dedicated to customer success

Willing to work some weekend shifts

Desired Skills

MCSE or VCP Certifications a plus

CCNP or CCIE certification highly desired

Knowledge of products within: Routing and Switching

Experience solving problems using wireshark is a plus

Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)


Flash storage experience is a plus


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We connect everything people, process, data and things and we use those connections to change our world for the better.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Posted: 2021-04-16 Expires: 2021-05-16

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Consulting Engineer

Carolina Shores, NC 28467

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