18 days old

Computer Systems Technologist II (Government) Fort Polk

AT&T
Leesville, LA 71446
  • Jobs Rated
    24th
Responsibilities:
  • Respond to support requests from customers and prospects via telephone, email, and Helpdesk support tickets. Logging, tracking and closing incoming support requests.
  • Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
  • Be able to work independently and maintain excellent customer service skills
  • Attends and acts on all training required, to include, but not limited to, IA, security awareness, all policies and procedures, both security and non-security related.
  • Ensure overall client satisfaction and all technical needs are delivered
  • Administer and manage ticketing system for all technical related issues
  • Must be able to handle end to end troubleshooting issues with all aspects of the Information Systems to include network and telecommunications systems
  • Familiar with IA/RMF procedures
  • Research and provide solutions for issues related to software and hardware errors.
  • Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
  • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
  • Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on.
  • Candidates must be able to work on-site in the Fort Polk, LA, covering the entire area of responsibility.
  • Excellent hardware and software troubleshooting skills. Broad and extensive working (hands on) knowledge of computers and IT industry, preferably some within the federal or military industries
  • Can demonstrate competency with Microsoft Windows Server, Microsoft Hyper-V, VMWare, storage platforms (HP preferred), backup systems, Skype for Business, and Office 365
  • Candidates must be able to work on-site in the Fort Polk, LA, covering the entire area of responsibility.


Required Skills, Certification, Experience, and Education:

  • 2+years in design, integration, installation, and testing of complex communication systems.
  • 2+ years of System Admin and maintenance work
  • 2+ years of related experience in an IT Service Management capacity
  • Security + or equivalent

Required Clearance:
Secret + Clearance


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Required Skills, Certification, Experience, and Education:
  • 2+years in design, integration, installation, and testing of complex communication systems.
  • 2+ years of System Admin and maintenance work
  • 2+ years of related experience in an IT Service Management capacity
  • Security + or equivalent

Required Clearance:
Secret + Clearance


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Categories

Jobs Rated Reports for Computer Systems Analyst

Posted: 2019-08-07 Expires: 2019-09-22

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Computer Systems Technologist II (Government) Fort Polk

AT&T
Leesville, LA 71446

Join us to start saving your Favorite Jobs!

Sign In Create Account
Computer Systems Analyst
24th2018 - Computer Systems Analyst
Overall Rating: 24/220
Median Salary: $88,270

Work Environment
Very Good
19/220
Stress
Low
71/220
Growth
Fair
118/220
Powered ByCareerCast