25 days old

Community Operations Coordinator

ICANN - Internet Corporation for Assigned Names and Numbers
Washington, DC 20004

Job Summary

The Community Operations Coordinator position supports strategic policy planning to enhance the administration and operations of assigned ICANN community groups and specific cross-functional projects as assigned by the reporting manager. The position requires excellent organization, strong communication, and extensive coordination skills.

Key Responsibilities and Duties

  • Perform assignments via the community operations framework managed by the Policy Development Support function, including but not limited to:
    • Support the planning, prioritization, governance, and other collaborative work of the chairs of the Supporting Organizations and Advisory Committees
    • Support the policy development work and organizational work of the Commercial Stakeholder Group and its three constituencies: The Business Constituency, the Internet Service Providers and Connectivity Providers Constituency, and the Intellectual Property Constituency
    • Support the policy development work and organizational work of the Noncommercial Stakeholder Group and its two constituencies: The Noncommercial Users Constituency and the Not-for-Profit Operational Concerns Constituency
    • Support policy implementation teams and other ICANN community projects which involve or otherwise require the assistance of the Policy Development Support function, including specific cross-functional projects as assigned
  • Develop administrative and operational expertise using approved platforms, software, and tools to ensure efficient and effective progress of assigned ICANN community groups’ work
    • Coordinate multiple projects in parallel, managing administrative and operational workflows to maximize efficiency
    • Schedule and support teleconferences, webinars, and in-person meetings, including follow-up work as needed such as tracking action items, retrieving records, etc.
    • Assist with the creation, updating, and publication of agendas, documents, manuals, presentations, spreadsheets, and other materials
    • Manage and maintain wikis, calendars, shared documents, mailing lists, and other collaborative tools deployed for assigned ICANN community groups and specific cross-functional projects
    • Develop reports, perform regular audits and analysis, and maintain relevant data via community relations management software
  • Liaise with other internal organizational functions and community representatives and leaders to pro-actively resolve problems and enhance coordinate efforts
  • Other duties as assigned or requested

Required Knowledge, Skills, and Abilities (KSAs)

  • Excellent organization, strong communication and extensive coordination skills with a stakeholder focus
  • Proficiency using Slack, Atlassian Confluence, Microsoft Office (Excel, PowerPoint, and Word), and Google Drive (Google Docs, Google Forms, Google Sheets, and Google Slides)
  • Strong project coordination skills
  • Detail-oriented and organized with the ability to multitask
  • Ability to work with highly diverse workforce
  • Ability to work independently
  • Ability to handle confidential matters with discretion
  • Curiosity and passion for the development of the Internet

Education and Experience Requirements

  • High School diploma or international equivalent required
  • Minimum two years of related administrative experienceor equivalent required
  • Fluency, both written and spoken, in English is required

Working Conditions & Physical Requirements

  • International travel may be required to support ICANN-related meetings as requested for lengths of 7-10 days for each trip, approximately three times per year, likely on different continents
  • Willingness and ability to travel domestically as needed
  • Comfort level with an international work environment that requires availability at times outside normal business hours, seven days per week

Categories

Posted: 2021-04-15 Expires: 2021-05-15

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Community Operations Coordinator

ICANN - Internet Corporation for Assigned Names and Numbers
Washington, DC 20004

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