24 days old

Collection Specialist

Caliber Financial Services
Mission, KS 66202
We are currently seeking  Collection Specialists to join our dynamic team!  These individuals are responsible for collecting debt on previously issued company loans by making outbound, and receiving inbound, telephone calls with the objective of scheduling payments on delinquent accounts. Our Collection Specialists work remote in specific locations as noted below, however attend team meetings via Teams and talk with Team Leads and Supervisors on a routine basis.  We are looking to add Collections Specialists who desire to work evenings and weekends with a shift differential for those  hours.  We require professional treatment of our customers without exception.  All Collection Specialists are compensated hourly and after an initial training process participate in a generous commission that is paid monthly.   All positions hired for at this time will require a Saturday work schedule 


 


Some of the Essential Duties and Responsibilities for this role include the following:



  • Monitor overdue accounts as assigned by supervisor.

  • Record information about financial status of customers and status of collection efforts.

  • Locate and notify customers by telephone on delinquent and charged-off accounts.

  • Adhere to a structured waterfall of settlement options while negotiating within that approval matrix.

  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms the original loan.

  • Advise customers of necessary actions and strategies for debt repayment.

  • Perform various administrative functions for assigned accounts, such as recording address and phone number changes and other detailed notes regarding account details

  • Persuade customers to pay amounts due and establish repayment schedules, based on customers financial situations.

  • Scan and update documents into operating system as needed.

  • Review emails and forward all documents to the appropriate departments and/or personnel.

  • Adhere to established KPIs.



To perform the job successfully, an individual should demonstrate the following competencies:



  • Have an understanding that there can be a variety of options to deal with specific situations and must be able to adapt as needed to arrive at effective solutions.

  • Have the ability to deal with unexpected changes in work, deadlines or strategy in a positive manner.

  • Maintains Accuracy in compiling information and in reporting Pays close attention to detail to avoid errors or mistakes.

  • Acts in accordance with and promotes the organization's business rules.  Supports and follows all rules and regulations surrounding Collections.

  • Demonstrates a high level of reliability and dependability in all aspects of the job. Fullls all commitments made to both internal and external stakeholders. This includes showing consistency and follow through in ones work.

  • Able to accurately put yourself in someone else's shoes to understand their situation, perceptions and feelings from their point of view.

  • Can be versatile and able to handle multiple tasks. Demonstrates openness to changes in procedures and technology. Willing to try new things in order to be successful.  

  • Understands the importance of goals and uses goals as the guiding factor in achieving results. 

  • Has the ability to Problem Solve. Actively works through issues to nd the best possible solution. Is proactive in bringing problems forward as they occur. Has a strong sense of urgency about solving problems.            

  • Shows ability to face difcult conversations and situations with condence. Able to withstand and recover quickly from difcult situations without losing condence in themselves, treats customers, no matter how challenging with respect. 



Additional Requirements                                                


 


High school diploma or general education degree (GED); One year of solid Collections experience required.


Knowledge of Microsoft Office Suite required.


 


This is a LIMITED remote work position.  You must live in KS, MO, OK, TX, or NV to be considered for this role.  No  candidates from other locations will be considered.  No relocation provided.  You will be on the phone through out the day and will need a quiet place, free of interruptions and noise to successfully execute your job duties. 


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


All necessary computer equipment is provided by the Company


Candidates who agree to evening and weekend work will be paid a shift differential during those hours


 

Categories

Posted: 2022-07-24 Expires: 2022-08-23

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Collection Specialist

Caliber Financial Services
Mission, KS 66202

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