1+ months

Cloud Support Engineer II

Amazon.com
Portland, OR 97201

DESCRIPTION

Members of the AWS Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. The AWS Premium Support team is seeking Engineers who enjoy solving problems, working with customers, and who have backgrounds from a variety of different fields. If you have experience managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we€™d like to chat with you!
Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Why AWS Support?

· Learn and use groundbreaking technologies
· Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events
· Interact with engineers from leading technology companies around the world
· Career development within AWS Support: We promote advancement opportunities including senior support engineer, tier 2.5 / SME, team lead, and technical account manage
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
· Drive customer communication during critical events
· Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role
· Flexible schedule: Salaried role with flexible start time of 8 or 10AM.
· Open to working 1 weekend day as part of an offset 5 day week (Sun-Thurs or Tues-Sat)

What Kind of Candidates are we looking for ?

· Analytics (Linux, Networking, MySQL/PostgreSQL/Oracle, Database Performance Tuning, ETL, Kinesis/ElasticSearch/Cloudsearch/Redshift)
· Big Data (Hadoop, Hive, Pig, Spark, HDFS, Map-Reduce, Zookeeper, HBASE, Oozie, Presto, Hue, Yarn, HTFS, Sqoop, Python, shell scripting)
· Databases (Oracle, MS SQL, MySQL, PostgreSQL, NoSQL, performance tuning, HA databases, database scaling)
· Deployment/DevOps (Orchestration/Configuration Management and Continuous Integration technology; Git/Perforc/SVN/TFVC; Chef/Puppet/Docker/Jenkins/Ansible; Apache Tomcat,/Nginx/Glassfish/JBoss/Puma/IIS; Bash/PowerShell/Ruby/Python/ebextensions)
· Developer & Mobile Services (Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization)
· Linux Systems Administration (Linux/Unix (Ubuntu/CentOS/RedHat/Solaris; Networking; IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring)
· Networking (DNS; IPsec; BGP; Load Balancing; Configuring & troubleshooting software-based (IPsec & SSL) VPN solutions; experience with devices -Cisco/Juniper/SonicWall/ Fortinet,/Checkpoint,/Palo Alto/Yamaha)
· Security (information security (application security, cryptography, threat modeling, penetration testing); web security and compliance (Firewalls, IDS/IPS systems, DOS prevention, PCI, HIPAA, FIPS, etc.)
· Storage & Content Delivery (Content Delivery Networks; Streaming video/H264/MP4/WEBM/Smooth Streaming; Search Engines/Solr/Lucene; Storage protocols/iSCSI/NFS/CIFS/SMB; client/server & distributed systems architecture)
· Windows Systems Administration (Windows Server versions 2003-2012R2; Networking/DNS/TCP/IP)

BASIC QUALIFICATIONS

Bachelor€™s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR 4 years equivalent professional or military experience
3+ years of Industry experience
Experience with one or more of the following areas:
· Analytics -Linux, Networking, MySQL/PostgreSQL/Oracle, Database Performance Tuning, ETL, Kinesis/ElasticSearch/Cloudsearch/Redshift
· Big Data -Hadoop, Hive, Pig, Spark, HDFS, Map-Reduce, Zookeeper, HBASE, Oozie, Presto, Hue, Yarn, HTFS, Sqoop, Python, shell scripting
· Databases - Oracle, MS SQL, MySQL, PostgreSQL, NoSQL, performance tuning, HA databases, database scaling
· Deployment/DevOps - Orchestration/Configuration Management and Continuous Integration technology; Git/Perforc/SVN/TFVC; Chef/Puppet/Docker/Jenkins/Ansible; Apache Tomcat,/Nginx/Glassfish/JBoss/Puma/IIS; Bash/PowerShell/Ruby/Python/ebextensions
· Developer & Mobile Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization
· Linux Systems Administration - Linux/Unix (Ubuntu/CentOS/RedHat/Solaris; Networking; IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring
· Networking - DNS; IPsec; BGP; Load Balancing; Configuring & troubleshooting software-based (IPsec & SSL) VPN solutions; experience with devices -Cisco/Juniper/SonicWall/ Fortinet,/Checkpoint,/Palo Alto/Yamaha
· Security €“ Information security (application security, cryptography, threat modeling, penetration testing); web security and compliance (Firewalls, IDS/IPS systems, DOS prevention, PCI, HIPAA, FIPS, etc.
· Storage & Content Delivery (Content Delivery Networks; Streaming video/H264/MP4/WEBM/Smooth Streaming; Search Engines/Solr/Lucene; Storage protocols/iSCSI/NFS/CIFS/SMB; client/server & distributed systems architecture)
· Windows Systems Administration (Windows Server versions 2003-2012R2; Networking/DNS/TCP/IP)

PREFERRED QUALIFICATIONS

· Experience analyzing, troubleshooting, and providing solutions for technical issues
· Experience managing full application stacks from the OS up through custom applications
· Experience working within the software development or Internet industries is highly desired
· Experience managing full application stacks from the OS up through custom applications
· Demonstrated proficiency in systems administration (Linux/Window), network administration
· (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)

That€™s our preferred list, not a required listed. We hire smart, creative, innovative people like yourself who can dive deep so we€™re more interested in the areas that you do know instead of those you haven€™t been exposed to yet.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. (

Categories

Posted: 2020-08-19 Expires: 2020-12-06

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Cloud Support Engineer II

Amazon.com
Portland, OR 97201

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast