17 days old

Clinical Support Supervisor

CVS Health
Malvern, PA 19355
**Job Description**

The Supervisor, Clinical Support Pharmacy is responsible for monitoring and ensuring clinical support staff completes their assignments within the pharmacy team to meet internal and external customer needs.


Essential Duties and Responsibilities include:

-Applies appropriate ethical, legal, confidentiality, and advocacy principles to the planning and delivery of patient care.

-Develops and recommends changes as necessary to ensure effective and efficient communication among infusion team.

-Oversees the implementation and evaluation of new and existing processes.

-Executes plans of action to achieve clinical department goals.

-Oversees the interactions of clinical support specialty by observing and obtaining feedback from patients, and other team members.

-Responds to customer inquiries and resolves customer complaints (both internal and external). Communicates timely issues that require a nurse or pharmacist.

-Documents all communications in the patient clinical chart and obtains co-signatures from a nurse or pharmacist that relate to patient care.

-Retrieves on-call messages each morning and review on-call printout at the daily morning meeting.

-Functions as a clinical support specialist in accordance with all state regulations in the absence of staff to include any and all duties normally assigned to a clinical support specialist.

-Monitors team activities that support the pharmacy team processes.

-Supervises the activities of subordinate staff.

-Provides direction and guidance in work assignments.

-Provides timely coaching and feedback to subordinate staff.

-Ensures work assignments are completed accurately, efficiently, and timely.

-Responsible for hiring, coaching, conducting performance appraisals, and disciplining subordinate staff.

-Complies with the Company's policy on the allowable clean room garb and dress code requirements.

-Strong service orientation and customer service attitude.

-Effective written and verbal skills.

-Excellent problem solving and time management skills.

-Performs other duties and responsibilities as assigned.


**Required Qualifications**

-Minimum three years of related experience with minimum one year supervisory experience or proven record of progressive responsibilities or achievements.

-Experience with Microsoft Office Suite.

-Candidate must be a Certified Technician or achieve certification per policy.


**Preferred Qualifications**

-Team Player

-Previous supervisory experience.


**Education**

- High school diploma.

- Four-year college degree preferred.


**Business Overview**

**Its a new day in health care.**


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

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Posted: 2019-08-05 Expires: 2019-09-04

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Clinical Support Supervisor

CVS Health
Malvern, PA 19355

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