6 days old

Clinical Services Director, RN - ED / Special Projects

Kaiser Permanente
Santa Clara, CA 95051

Plans, organizes, directs, evaluates and coordinates inpatient-nursing services within a service line. Collaborates with KFHP/H and the Medical Group staff in the development and execution of strategic plans, providing quality care, and managing cost-effective services which are aligned with federal, state, and local regulations. Responsible for achieving the strategic vision for nursing in their assigned areas of accountability. Responsible for the quality of nursing care and services to patients in their assigned areas of responsibility. Accountable for the following areas dependent upon medical center beds and services offered: Adult Services: Med Surg, Dialysis, Clinical Dietician, Critical Care, TCU, RT, ED if applicable. Maternal Child Health: Labor & Delivery, Pediatrics, PICU, NICU, Maternity, and Normal Newborns (may be combined with Perioperative). Perioperative: OR, PACU, Central Sterile, Ambulatory Surgery Centers (may be combined with MCH).Maintains key Relationships with Clinical and Administrative Director peers, Chiefs of Service, other dpmt directors reporting to Assistant Administrators for clinical and operations, regional PCS, AMGAs, community peers.

Essential Responsibilities:
- Collaborates with CNO and other medical center management in identifying and implementing innovative models and best practices with an emphasis on quality of care, service improvements and cost reduction.
- With TPMG partner, directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of services and cost effective utilization of necessary services. Builds trust with the nursing team through visibility.
- Coordinates with TPMG to provide for the seamless transition of patients across the continuum of care. Establishes partnerships with facility leadership groups. In collaboration with medical staff and facility leadership ensures a superior care experience and a safe environment with patients and staff. Ensures policies, practices, and procedures comply with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.
- Provides clinical and professional oversight for areas of accountability.
- Assures successful implementation of organizational strategies such as Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient satisfaction.
- Through the hiring, retention, and development of internal staff in areas of accountability, achieves staffing ratios and optimal patient outcomes with minimal dependence on premium pay (overtime and registry/traveler staff).
- Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, and outcomes based practice.
- Oversees the development of department standards as identified by regulatory agencies including policies and procedures.
- Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation.
- Maintains a state of continuous regulatory readiness.
- Manages and resolves human resource, labor relations, employee and department safety and risk management issues.
- Enhances nursing practice and patient outcomes through the effective use of clinical practice and GRASP committees.
- Participates in developing the hospital's plan for the recruitment and retention of nursing resources to  ensure that a sufficient number of qualified staff members are available to meet the needs of the patients.
- Utilizes research data to implement clinical changes and the delivery of patient care and member services.
- Accesses KP Health Connect to evaluate the quality of care provided. Uses KP Health Connect to manage clinical operations. Monitors quality, appropriateness, and accuracy of KP Health Connect documentation. Maintains role specific KP Health Connect competencies.
- Directs the budget and resource allocations for designated departments. Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.
- Communicates effectively as hospital's advocate to members of the community, continually seeking ways to improve and promote the public relations objective of the hospital and marketing services.
- Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.


Secondary Functions:
- Point person for escalating complex patient placement cases to local/regional leadership and assure stakeholders are updated on continuum resources, afterhours processes, strategic partners, etc.
- Document cases for case reviews and co-lead Care Without Delay educational sessions.
- Coordinate patient cases between PCCs, MDs, ED staff, and SNF HUB.
- Work with Continuum Administrator and MD leaders to build/sustain relationships with vendor partners.
- Regular reports to Area Manager regarding outcome metrics.


Categories

Posted: 2020-03-23 Expires: 2020-04-26

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Clinical Services Director, RN - ED / Special Projects

Kaiser Permanente
Santa Clara, CA 95051

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